I have used Naperville brick for 2 seperate projects. The first was when Jim's dad was running the company and the second with Jim in-charge. While both experiences were great as it relates to the quality of workmanship, the second, with Jim in charge, lacked follow thru. When my second job was done there were a few items they did not due as shown in the plans. The way that was resolved was having the forman deduct some money from the balance due. Jim never called to discuss. During the job they broke part of my sprinkler system. I have e-mailed Jim without response and finally had to pay a sprinkler company to repair the system. I only wish Jim's dad was back in charge. Jim only responds when it is a big job. It appears he doesn't have time to discuss what he thinks are minor issues.\r
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John, Lisle
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