Nalley Acura

I couldn't have had a better experience dealing with the staff at Nalley Acura! From the GM, to the sales staff, even the receptionist - everyone my husband and I dealt with were very cordial, kind, and caring. Before purchasing my new MDX, I brought my Accord here for service. The staff in the service department are great as well. Ed Wilkey took it upon himself to call GPH to have my service records transferred to them so they would be aware of everything my Accord had done to it. I no longer cringe at the thought of having to bring my car in for service. At Nalley, their service waiting area is roomy, clean, and welcoming! I couldn't have ask for better service anywhere else! Thanks Nalley!! more

A few weeks ago I bought a 2011 Acura TSX wagon form Nalley Acura. After reading several reviews on the internet I was somewhat reluctant to visit the dealership, but none of the reviews were very recent. For the past 20 or so years I have purchased Hondas from the same salesman at the same Honda dealership and have been extremely pleaded with all my transactions. But my needs demanded a station wagon and I had searched the internet and Consumer Reports to fine the vehicle to fit my needs. The best fit for the money was the Acura TSX wagon. A physical inspection confirmed my on line conclusions and the Acura TSX was by far the most car for the money...and to my eye a very nice looking vehicle. When my wife and I visited Nalley I was pleased from the time we entered till the several hours later when we drove off in our new vehicle. Everyone, to the man/woman treated us with the upmost courtsey and respect...and NO high pressure sales tacticts...everyone acted as though I was their oldest/best customer, even though this was the first time they had ever seen me. The deal was a bit complicated as I had two 2003 Honda cars to trade in and I had arrived in only one, an Accord coup, while my 2003 Pilot sat at home. Without my Pilot in tow I really was not expecting to trade autos, but I had all the facts and figures the internet and consumer reports could provide so I was as prepared as possible. All car dealerships have to make a profit to survive, but it really boils down to how much they make off you...a reasonable amount is fine, but you have to go in with somewhat firm figures in mind backed by facts supported by internet sites...the folks at Nalley had no problem bringing up the sites I quoted during our price negoiation. Since I had two cars to trade, one unseen by the dealership, the whole process took several hours as they worked toward a figure I was comfortable with. In looking back, it really took about the same amount of time as it ever has to purchase a new car where a trade in was involved. During the entire process I cannot stress how PLEASED I WAS with the treatment I recieved from EVERYONE at the dealership. They did everything they could to work with me and got me CLOSE to the final amount I was willing to settle for...close is the best I've ever done whenever buying and trading a car...in the final analysis I wound up paying $7 more per month than I had seen as by best deal possible. The buying experience with Nalley is a bit different than other dealerships, and is geared toward total customer satisfaction rather than a salesmans commission. It was the best car buying experience I've ever had and I've bought cars for over 40 years. more

Purchased a 2007 certified TL for Xmas and was happy with the purchase and the buying process. Got a fair deal and the salesperson, Asit, was great. However, the customer follow up process was extremely poor. Here it is March 10, and I still don't have my title paperwork (bought the car Dec. 23). According to the dealship, they lost the first title and are applying for a copy. I'm getting letters from the state asking why I don't have insurance on my car because it is not registered in the state of Georgia. All the dealership has done so far is have me come by (4 times so far) to get updated temporary tags. Watch out for the incompetents that work in the back offices. Pros: Quick, painless and fair sales process. Cons: Service after the sale is VERY poor. more