1. Michael Spear, the My-Plumber supervisor that came to my home, Following bullets applies:\r
A. On Time.\r
B. Professionally dressed for the task.\r
C. Greeted us with a smile and identified himself properly.\r
D. Listened to our needs first and helped us prioritize our needs.\r
E. Michael displayed an admirable attention to detail in assessing the job's needs.\r
F. Amplified clearly all the logistics requirements and the corresponding costs involved in a no frills direct to the point manner - which I really truly appreciated.\r
G. Upon my authorization for the job, Michael immediately got the wheels turning in execution for the task at hand.\r
H. Throughout accomplishing the task he ensured the work area was always clean.\r
I. He did not leave me with any questions unanswered, ensuring I understood how the new equipment is operated, taken care of as well as warranty guarantees.\r
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2. Cristina was my first contact, during our brief phone call, she had gathered information and set up my appointment for my need, assigning Michael Spear for the home initial consultation visit. Please relay my appreciation to Cristina for her professional demeanor in getting me hooked up with the service person right away.\r
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