Mt Carmel Wine & Spirits

none that works in the place is intelligent(for a lack of a better word), i asked about a simple gift wrap for a bottle i purchased and i was scoffed at as those i insulted the man. screw this place im going to the one around the block. more

I ordered a $350 bottle of cognac (Hennessy Paradis) for my dad's birthday & paid extra for a 3-day delivery. I placed the order on Saturday and received a tracking number on Monday. On Thursday (the day of my dad's birthday), I called to make sure that everything was fine because I couldn't find my shipment on the UPS website with the tracking number I was given. The salesman told me that there had been a mixup and my order was still in the store for some reason. Apparently, the person who handled Internet orders was coming in later, so I had to call twice in order to actually speak to someone about my problem. Finally, I was able to reach the woman (Audi or something like that) and I asked her to overnight the package given the circumstances. She said she spoke to her manager (who was on vacation in another country, supposedly) and the only thing they could do for me was a 2-day shipment. And of course, she said, they would not charge me extra for the 2-day shipment versus 3-day that I paid for - a completely ridiculous statement given the fact that they screwed up, provided a false tracking number, and ruined my special occasion. She would also not give an explanation as to why they would not ship it overnight - one would think that an extra $10 of shipping charges on a $350 order is not too much to ask for, since the entire situation was their fault. I was forced to cancel my order and search for this rare cognac elsewhere. I am very upset about my experience with that store. more

Mount Carmel Wines & Spirits is a very good liquor store. They have everything you need: whites, reds, liquors, gifts, glasses, and very knowledgeable staff. If you like Italian wines, you'll be in heaven. If you walk through the main section of the store, the entire back of the store is filled with Italian reds and whites. The largest selection of cheap chianti I have ever seen...so many bottles in the $5-$15 range, you'll end up buying ALOT of them. I had the party favors for my wedding done here, and everyone loved the NY State Champagne with custom labels. more