Mr Appliance

I was having some problems with my dishwasher not cleaning the dishes very well, or hardly at all. I knew there was hard water and general scum buildup, but I had been putting off doing anything about it. Last night I finally pulled the sprayer arm and associated parts out and cleaned them. I ran the dishwasher without putting them back to help clean out the cavity of the dishwasher, and went to bed. When I woke up, I found a metal washer and a plastic ball that had floated out from somewhere. I had no idea where they went. I went online to do research, but the information I was looking for was no where to be found. I called GE, and they wanted $79 just to send a man out to tell me if the ball and washer went in ""this hole"" or ""that one"", and had no one to answer a simple question over the phone. I went online to look for a local repair service to see if anyone could answer my simple question.\r \r I called mr.appliance and asked the receptionist if there was someone there who could help me over the phone. I was expecting to be blown off like I was with GE. However, I had a very different experience. I was transferred to Glen. He was not immediately familiar with my machine, but asked for the model number and looked up the schematic. He was able to tell me the information over the phone. Yay! I really thought that showed some integrity, as he could have insisted on seeing it in person and charging me money for something so simple. I was able to put the parts back in the dishwasher correctly and my machine is running great now. And now I can do it again myself in the future. If I ever have a more serious problem with my appliances, this is the place I will call. I am leaving this review on any other review sites I can find, as well, in appreciation. more

These guys are great! From the initial phone call until the service is completed the staff and techs are professional and on time. My washer shut down and they were very helpful in completing the warranty work through Samsung. ""Kevin"" was the tech that helped us out and we couldn't thank him enough. Thanks! more

we had a trash compactor that had a bad actuator...he looked at the machine for 1 minute, said he could fix it, gave me an invoice and said he would call me when they got the part. that one minute cost me $75 and then another $150 to replace it. i wasn't going to pay all that. i called another place, they came in, told me the part was $12, said i could fix it myself, and only charged me $30. i wasn't happy with mr. appliance and their misleading company. i won't use them again. more

The Bad: We have a Dishwasher that started having intermittent power failures. We went online to find a certified repairman. We were given Mr. Appliance (801-397-3787) and called them. A technician out of Tooele came to our house. We explained the problem. He immediately called the diswasher company and all of us stood around for 20 minutes waiting for the service department to answer. The Tech said the service department said it was the main circuit board which had to be ordered. He went to his truck to make a phone call and came back with a quote of $355 to fix the dishwasher. We asked for the breakdown of parts & labor. He could not give it to us. Then he began to sell us an extended warranty on all our appliances. He never even opened the dishwasher to see if there was anything else wrong. He clearly was more interested in selling the service warranty than fixing our dishwasher. We paid him the $60 service call fee and asked him to leave. Cons: scaming an extended warrenty more