Mountain Laurel Cabin Rental

Teresa, the (Owner/ Manger ? )was extremely rude and unbusiness like. We arrived at the cabin on Sat evening, at bedtime we took a comforter from the closet and found it to be full of white dog hair. The next morning dogs hair ( this time it was black dogs hair) from the bathroom rug stuck to my wet feet upon getting out of the shower. at that time I proceded to vacumne all the rugs.When we reported the incidents to Teresa on Monday she stated that we should have called the emergency # on Sunday, I did not think dogs hair constuted an emergency, After much ( somewhat heated) discussion she instructed the receptionist to return our cleaning deposit, stating ( to the whole office) that the receptionist was the one who cleaned the cabin and that it would come out of her money. the girl wrote us a check but was in tears while doing so. About 15 min later I received a call from Teresa stating that there was just a small amt of Dogs hair in the comforter and if I felt comfortable taking that young girls money she hoped I could live with myself and that she was going to put us on her no rent list. At that time I noticed that the check was a personal check from the receptionist. I felt terrible that a reasonable solution could not be reached with Teresa.. My husband and I discussed it and came up with what we thought an amicable solution, that I would present to the young woman the following day upon checkout. Unfortunitly we were not given the opportunity to do so. The receptionist was on the phone when we arrived so as we were waiting to speak to her. Teresa came down the stairs and asked for the key and stated that whatever we had to say to the receptionist could be said to her. The calmer I stayed and repeated my request the more angry she became. She proceeded to call me a ""bald faced liar"" and stated that we were blackballed from ever renting again, & would not receive any money back. She ordered us out of the office repeately and was screaming at her office staff to call the police. The Blue Ridge area is beautiful, don't miss it but you would be well advised to stay away from TERESA at Mountain Laurel Rentals . more

Owner Teresa is very disrespectful and unprofessional. Upon check out, they placed a $500 hold on my credit card for damages we were accused of. They had no right to hold such charge, as it was not written anywhere in the rental agreement. Damages were for a ladder for a bunk bed, which was already broken when we checked in. I was charged $85 to simply ""repair"" the existing ladder, and when I asked for a receipt to prove the repairs (seemed pretty steep to me), it was not until three requests and five days later that they got back to me. The receipt was an unofficial document they produced themselves. She also tried to charge me for wood that was never even there in the first place. Basically, they feel they have the right to charge you for anything, so if you're going to stay here make sure you look over every nook and cranny. Or better yet, save yourself the anguish and stay somewhere else. more