More Than Stoves

Their website indicates that customer satisfaction is their #1 priority. I ?m not satisfy with their responding. I bought a stove about 2 yrs ago. Called them up because something is not working right They took down my info and said to get back to me. Two weeks passed without any reply. Called them up again, this time they said they have back log of phone calls that they need to reply to and will get to my asap. I gave up on them. Won?t do any business there again. more

More? More aggravation is all you get. more

We purchased a pellet stove from this company 4 years ago. I have complained every season that I smell smoke when the stove is in use. Of course when they do come they fire up the stove and say, well, its always smells like smoke during the first fireup. HELLO I can leave on for days and I still smell smoke, especially upstairs. Last year I purchased 3 CO detectors in panic. I contacted the manufacturer of the stove and they said I should definitely not be smelling smoke, to check the connections. More than Stoves comes back out again and tells me that the chimney pipes and cap were not installed properly and that he has never seen such a thing. He (in front of me) calls the owner and he says ""don't tell her that"" I could hear him say that and even the tech had told me that after as well. He did what the owner told him to do, caulk all around the cap and hopefully this will resolve the issue. NOT. I turned the stove on for the first time this season earlier in the week and I still smell smoke. Cons: lies more

Buyers Beware!! Stay away from this company as their customer service is horrible! The owner will never admit that something is not working right and hollers at their customers, if they ever get back to them at all. The pellet stove that we bought from them has not worked properly since the day it was installed. They constantly blame the customer for improper maintenance, instead of owning up to the fact that the stove was just a mellon to begin with. With the sale of pellet stoves on the rise, do your research and homework and stay away from this company!! If you do your research you will see that many customers have had various problems with this company. Their reputation of being combative has preceded them from many other people. If you do business with this company you will be disatisfied and completed frustrated!! Look at complaints from the Business Bureau, the watchdog consumer column in the Hartford Courant and various other search engines like yellowpagescom etc. Word of mouth is the best advertising and in this case, their reputation is not a favorable one! more