Montys Pet Foods & Supplies

I wouldn't be swayed in going there... cause they sell the BEST foods and treats for your pets and you probably won't beat the prices either! more

I love Monty's! As a breeder of Great Pyrenees and Pembroke Welsh Corgis I rely on Monty's for all my needs whether it's holistic food, toys and accessories and even grooming.Deb has ordered special items I need for my senior Pyr and is always willing to help me research whatever I need. My dogs and I are always greeted with a smile and a treat.I would recomend Monty's to anyone looking for a store genuinley concerned with holistic pet nutrition. more

I recently had a very bad experience at a locally-owned pet shop, Monty’s Pet Foods and Supplies, Rte. 28 and 4, at the Epsom Traffic Circle. First let me say that I am a responsible dog owner. I regularly carries waste cleanup bags, I donate to the local dog park fund, I have done clicker training programs with my dog, and I walk my dog twice daily. I am a strong believer in feeding my dog healthy, holistic food and treats, which is why I give him Solid Gold products. I strongly believe in supporting local and small businesses when possible as opposed to supporting the national chain giants. However, on Saturday, December 2, 2006 a bad experience made me change my mind. My husband and I pulled up to Monty's, curbed our Chihuahua, Oliver, and took him into the store to buy his treats. Deb Tharpe, co-owner, was busy with a customer. Much to my surprise, Oliver decided he wasn’t quite finished with his outdoor session. Deb saw my dog pooping on the floor in middle of the store and immediately interrupted her customer to loudly tell me to take the dog outside to finish his business. “Are you just going to stand there?” she asked. I was so embarrassed. I told my husband to run to the car and grab a waste cleanup bag while Oliver and I waited inside, planted in the same spot. Deb again told me to take the dog outside. I didn't want to take Oliver outside yet, because first I wanted to clean up the mess before adding more mess to the rest of the store. Not to mention that Oliver was done! He is a Chihuahua, remember, and he doesn't make large messes! Accidents happen! I was mortified and outraged to be treated in such a way. In a pet store, no less! The Monty's website says, "We define customer service." I have worked in Customer Service for 15 years and this is NOT the kind of Customer Service that I am accustomed to giving! Monty's also says pets are welcome. Well, those pets that are so welcome do have accidents once in a while. I will never go back to that store ever again. In contrast, I am pleasantly surprised that my dog is warmly welcomed at the large chain pet stores, PetSmart in particular. They have cleanup stations set up strategically throughout the store! When Oliver was a puppy, he had an accident at PetSmart, and a representative was right there to clean up the mess. I would have done it myself, but the rep insisted on doing it for me. I have been to PetSmart at least twice a month since then, and I consistently get excellent customer service. I only wish I could buy Solid Gold products at PetSmart. I have now begun buying the products on-line. I have now begun buying the products on-line at JB Pet Supply, and have had a great experience. more

Monty's Pet is a fairly new establishment but has already become a welcome part of the local business community. The owners are always there and I became a recognized regular quickly. Prices are competitive with the few other GOOD pet food supply businesses in the Concord, NH area. It is small enough that each customer is valued and big enough to offer a wide variety of pet supplies. If I have questions there is always an honest answer. I feel that they want me to be happy with my purchases rather than just taking my money. When I had to make a return once (the only time) everything was handled to keep me satisfied. I recommend Monty's Pet if you want quality pet foods and supplies, good advise, or just want to talk to other pet lovers. more