Everyone with Mom s House Cleaning is polite and friendly. The 2-person team who cleaned my home was on time. I appreciated that I was given a quote over the phone, and that a detailed list of services is provided on their website. This helped me know what to expect for my money. I used Mom s twice. The first time was for an initial/thorough cleaning, which Glen said would take 4 hours. When the team showed up, they said they would be finished in 2 hours. At 2 hours, they had been in every room in the house and packed up their supplies. I spent another full hours with the team asking them to come back and do things that weren t done (dust ceiling fans, clean the top of the fridge, redo the floors because the were not clean, sweep/mop the utility room, sweep the baseboards...) . I called Glen while the team was still there, he was very polite, gave me a discount on the inital cleaning & said it was out of character for that team. \r
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I gave them a second chance because everyone has an off day. The second time, I was not home when the team arrived, but I worked for over an hour the night before to pick up/put away as much as possible so it would be easy for them to do a thorough job with the floors and countertops. I printed the list of expectations from the website and asked that all be addressed, highlighting the items that were not done the first time, such as dusting the vents. The vents did get dusted; however, there were bits of lint/paper/thread in a pile at the top of the stairs (as if the vacume dumped them there when it was turned off), portions of the living & dining room floors were not touched at all, there was still dust & dog hair in the corners, and the kitchen countertops were not wiped well (could still see cup rings). \r
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This is the first house cleaning service I ve ever used. My husband and I both work very hard, and we have a small child, so I was so excited about having the help. I had high hopes because Glen was so nice. I chose to discontinue their services after the second visit because if I m spending my hard-earned money, I don t want to come back and spot-clean, and I don t want to have to print out the menu from the website every time. I ve hired someone else, and Glen was gracious when I told him why I was discontinuing their services. He offered a discount and a different team if I choose to go back to them.
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