I have been a customer of Model Cleaners for 10 years--a loyal customer. After today I will never go back.\r
I picked up one of my husbands shirts, a $90 relatively new shirt, and when he went to put it on, noticed that it had a rather large brown scorch mark on the front. We immediately took it back and was told it was a "starch" mark and could be gotten out. When he went back to pick it up, along with our $60 order of other items, he inspected the shirt and the mark was still there. The owner then said they could do nothing after an article leaves the store. Was I to undo all bagging and check every piece of clothing?? She then insinuated that the mark was there when we brought it in! Then she offered us a $10 credit with a take it or leave it attitude. After almost causing a scene at the store with other customers there, my husband got $40 from her and no apologies. \r
This establishment does not stand behind it's reponsibility as a dry cleaner and I emphatically recommend f
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