Model Cleaners

Last Spring, I purchased an $80 Bailey fedora hat. I wanted it cleaned before wearing it again this season. My wife contacted Model Cleaners, who assured her that they could handle the job. When she returned to pick it up, the hat was completely ruined. The shape was totally gone, it had shrunk, and was still dirty. It was a wrinkled mess. The cleaner told her that he tried using several chemicals on it but couldn't get the hat cleaned. Not only did they ruin the hat, they had the balls to charge her the full amount of cleaning! If he had just said ""I don't think I can do the job"", I would have found someone else. Stay away from this one. They obviously don't have the expertise to handle a cleaning job and they don't have the integrity to at least absorb the cost of the treatment after destroying a customer's expensive item. I only gave them one star because I could not give them any less and still write a review. more

After being a loyal customer for nearly a year and giving them tons of business (literally-because their prices are astronomical), they double charged my credit card for a one hundred dollar cleaning bill. When I went in (with my receipt) and showed them their mistake, the male employee refused to refund my credit card, and then left me threatening voicemails that he would come to my place of work and ""raise hell"" if I pursued the issue further. I'm reporting them to the Better Business Bureau. Cons: expensive, rude, unprofessional, will steal from you more

I took a ball gown in to be dry cleaned as it has some dirt stains at the bottom. They returned the dress to me with what looked like bleach stains all over it. Instead of refunding my money, they said that 's just what happens sometimes when you clean a gown. Pros: nothing Cons: expensive, rude, ruined gown more

They lost my clothing, accused me of lying about it and refused to pay! I brought in the receipt for the dress and they accused me of forging it. This , after being a regular customer for 4 years. more