where to begin... my phone broke at waunafest so i take it into mobile one. i immediately notice how run down the place looks, but i decide i just want my phone fixed. they tell me it will take only 3 days tops and about $100. phoneless i wait for them to call my gf's phone to tell me mine is fixed. instead 4 days go by with no calls. i call and they put me on hold for like 10 min while they look for my phone, frequently telling me they can not find it. they say they were sent the wrong parts (BS, they never ordered the parts).\r
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i think they wait for a similar phone on the internet to swap out parts needed for the repair instead of just ordering a new part. i called a week later. it is now 2 weeks with no phone. on the phone they seemed bored like me wanting to know whats up with my phone was a waiste of time for them.\r
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they never called me once. ever. at the end of the third week i could not take it anymore. me and my gf (who doesnt put up with any BS) went there to get my phone and either take it to clean planet or just buy a new one. nothing could be as worse than mobile one was at this point.\r
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so i walk in and ask for my phone. a few minutes later a guy comes out and says he cant find it. he asks me who i gave it to. finally he goes and gets it and starts acting all weird. its in about 8 pieces and he wants to look through it to make sure none of his parts are in there. i reminded him that he said the parts were not in yet. lie. he was swaping parts out from different phones and waiting on more parts to surface. i said i dont care just give it to me. he wanted to take it in the back. my gf was like ""no quit being all shady and look through it here"". he then turns jekel and hyde and flips out on my gf. he asks why i want it, i tell him because they never called me once in three weeks, they didnt fix my phone at all, and they quoted me at 3 days. he said any idiot knows it takes 6 to 8 weeks to fix a phone. 3 days.... nice lil lie. \r
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i grabbed my broken phone and left. i should have known something was up when i saw the sign on the wall that read ""all phones left here after 30 days of repair are store property"". why would any business have to put that kind of a sign up???? really???? i don't know how this place has stayed in business for over 10 yrs. i think they have rich parents that pretty much support their business or something.\r
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he did try to sell me a used (probably stolen from what the word on the street is) phone before i left because i did not want to stand there and argue with him. i thought why, so i have to come back and get it fixed here or find out it's stolen later. and when he gave me the pieces of phone back it was sarcastic and rude with a spiteful grin... like he was saying good luck.\r
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i think im gonna try 'clean planet'. they might not be able to fix it, but they at least will tell me the truth and not waste my time. that way i can figure out my options. just really upset that it has been 3 weeks. 3 WEEKS!!!! are you kidding me. what a waste of time.\r
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but i seriously hope that these guys piss off the wrong dude someday and this dude just goes 'rise of the planet of the apes' on them and trashes the store and brakes the counter. worst business i have ever experienced. all the positive reviews are obviously fake and probably done by mobile one themselves.
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