Mister Glass INC

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13342 Floyd Cir
Dallas, TX 75243

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(972) 669-0951
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Reviews
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( 7 )

Best

Everything was great!

Worst

AVOID AVOID AVOID !!!! Mister Glass incorrectly installed a windshield and the defect was not readily found and thus it took years for issues to arise. The resulting electrical sy...

Could not be any better 2/14/2011

Could not be any better. Your company + would be 1st on my list to call. more

David was very nice 2/7/2011

David was very nice. more

Excellent service 1/20/2011

Excellent service more

An excellent job replacing the windshield 1/12/2011

Great experience. They arrive punctually in the parking lot here at my office, did an excellent job replacing the windshield, and charged very reasonable rates. i was very satisfied. more

They finished the job quickly and carefully as well 1/10/2011

It went great. They were prompt. They finished the job quickly and carefully as well more

Just continue the excellent service 1/6/2011

Just continue the excellent service more

Overall great experience 12/28/2010

Pleasant, courteous. Overall great experience* called--showed up-- did the work! more


Your staff was friendly.. 12/16/2010

Your staff was friendly prompt, professional and straightforward. Thanks! more

Very nice 11/19/2010

Took care of the problem more

I dont think you could do any better 11/16/2010

I dont think you could do any better more

superior service 11/5/2010

""I wanted to take a moment to thank you and your employees for the """"superior service"""" provided on my wife's SUV. As you might imagine, having a rock crack a new vehicle's windshield 3 weeks off the dealer lot was a great example of Murphy's Law. Superior Service at """"Mister Gladd"""" is clearly no accident. Starting with your receptionist to the glass installer, it is apparent that excellence is an imbedded part of your company's culture. Thank you for the service and helping me to have that new car feeling again! "" more

Service was PERFECT ! 10/27/2010

Perfect service - Keever was very personable and very kind more

FRIENDLY, PROFESSIONAL, TALENTED. 10/20/2010

VERY PLEASED WITH OUR GLASS. INSTALLER WAS FRIENDLY, PROFESSIONAL, TALENTED. more

good service. 10/14/2010

Keep up the good service . more

great work!! 10/7/2010

Keep up the great work ! ! ! more

DO NOT USE 10/26/2009

I had a crack in my window that was spreading so I had contacted my insurance co then called MR GLASS. I had them come to my job to fix the window. The day it was suppose to be fixed they told me that the guy could not find my job. Next day he came 1 1/2 hr after the time and then he broke my mirror that goes on my front window. When I told them he said that it was alrdy brkn. If it was on the window how was it alrdy brokn?????? RUN FROM THESE THEIVES!!!!!!!! more

Steer clear 8/7/2009

I had a windshield that was repairable. Mr Glass failed to show up on the day they were scheduled. By the time they were able to come back it was too large to fix. Had to have it replaced. Since then I've had it back in the shop an additional 2 times for a major water leak and it is still not fixed. In fact it is worse.... At my wits end. . . I would not recommend anyone go to them & have notified State Farm of my feelings as well. Cons: Unreliable more

Terrible Service 7/24/2009

Was contacted on morning of service to set up time for windshield replacement. They gave service time-frame, didn't show. I called them 2 1/2 hours after end of appointment time-frame, rep lied to supervisor saying he called and made another appointment with us. He never had called or spoke to us. So, they scheduled another appointment for next day, I gave them a second chance. The rep again never showed, never called. I spoke to my insurance company that day and we went with another company. Giving only one star RELUCTANTLY, should give no stars! Very disappointed. FIND ANOTHER COMPANY!! Cons: Failed to perform service 2 days in a row more

Go elsewhere! FAST! 6/9/2009

They profess to be willing and able to repair a windshield but when they arrived, ""suddenly"" I needed a new windshield. They said my single rock ding that is slightly, slightly larger than a quarter had compromised the structural integity of my windshield and that with an airbag in my car that I was placing myself at risk by not replacing the entire windshield. Then they proceeded to 'bad mouth' other repair shops that they said would repair this small ding. So I made some calls...other shops, my dealership, a car repair freind of mine, etc. and I got the same information from all of them - no need to replace this windshield, just a waste of money. So, save yourself ALL this work, skip this 'scam' and just go somewhere else to get your windshield repaired. Pros: Sounds like good customer service, but.... Cons: They only want to sell you a new windshield $$$ more
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