Just got back from our last visit to Mineo's. My wife and I used to go about once a month or so. This night was a busy Saturday night. We ordered and after 15 minutes, the waitress comes back and apologizes. She said she thought the meal was taking too long so she checked, and sure enough the kitchen lost our order. We were patient, though and waited 20 more minutes for our food. The waitress then gave us our bill for the full price. We asked if she could take anything off since they lost our order and we waited so long for food ( a party of 3 arrived after us and was finished their food and paying before we ever got our food). She asked the manager, who claimed it was because they were so busy that they lost our order, so it was somehow not their fault and we had to pay the full price. I asked to speak with the manager directly, and HE REFUSED TO COME OUT AND SPEAK WITH ME. I have never been so disrespected as a customer. The manager's name, I was told, is Sean. PLEASE DO NOT GO AND SUPPORT HIM OR HIS BUSINESS. If you want similar food, try BEEF O' BRADY'S or TIN ROOF 2 just up the road.
more