I called them to install a new toilet that I provided for $259.21. Shawn (the owner and technician who comes to your home and does the pricing), said that because my house is old, the work was more difficult. My toilet was the original toile; however, it was not difficult to replace it. Then, Shawn suggested a vanity to replace my pedestal sink. He said he would have to put a hole in the wall to update the pipes (for the toilet and sink). I provided the vanity and faucet. He charged $537.21 to install vanity and faucet, even though I removed the pedestal sink. All he did was add new shut off valves and install it. He also suggested that I have the drain to my tub cleaned or replaced. Cleaning was $226 and replacing it (because I had old plaster walls that needed to be cut to get to it) would be $904. I chose to replace it because it was always getting clogged, even though I suspected the price was too high. He said the original trap and drain would be difficult to get out. Then, he told me he could not complete all of the work on Saturday and that he would return on Monday with an assistant. He said it was a lot of work; so I took Monday off, rather than have him wait to begin in the evening when I returned from work. He said that he would arrive at 10:30 am. He did not get to my house until 1pm. None of the work was as difficult as he claimed and large holes were left in my dining room, family room, and shower. He also said that the water pressure coming into my home was to high and needed to be balanced out. He added some black knob that s supposed to balance the water pressure, to my main line for about $340. He charged $187.11 to replace my main water line valve. And, he charged me for something else. He gets an attitude when his prices are questioned and he lies about being the owner, claiming he is not. He surveys your home to see if your gullible enough to pay for his suggestions. His assistant, Ron, scratched the neck of my shower head. He charged me $520.48 to install new shower fixtures which I provided. The diverter for the shower sticks out well past the tile. When I told Shawn that I realized that I was overcharged and I wanted him to repair the things they had not installed properly, he was very curt. I cheated myself by not getting 3 estimates for every job. I thought getting multiple things done with one company would be cheaper. And, Shawn actually claims that these prices were discounted. He only agreed to knock $109 off which left me paying $2,900. I paid double what this job cost and Ron did all the work, and was done by 7pm (and they took a 30 minute break to eat the lunch I provided).
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