I took my car to Midas on Windmill and Pecos because I took it there last year and had a great experience. Last Thursday I had an appointment for an oil change and brake pad maintenance. I was quoted over the phone (by the manager) 219$ for pads on the whole car. After the car was ""inspected"" I was told that 219$ was actually the charge per axle and that I needed new rotors on the front. All services including the oil change would cost $800. When I asked the manager (the same manager who admittedly quoted me over the phone) why I was under-quoted over the phone, I was responded to with attitude and denial. The manager was actually argumentative. After I communicated that since I can no longer trust Midas I wanted my car back and that I would be taking it somewhere else, the manager went into the garage and complained about me to his employees. I could hear them in the back talking about me. So unprofessional!
I took my car to T&M Automotive for a second opinion and it was determined that my brake pads are still at 50% and my rotors do not need to be replaced!
Midas tried to charge me $800 for un-needed maintenance! On top of that the Manager handled the situation unprofessionally.
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