I brought my 2002 Saab 9-5 here for an alignment. I have all new parts on my front end. Control arms, tie rod ends, linkage, etc. The tech did an front-end inspection and told me that they would be able to align my vehicle.
Now, on some models of vehicles you have rear camber, which can affect the front alignment and prevent it from driving straight. You would expect this issue to be addressed before they start working on it. They are supposed to have a standard procedure in place for rear end alignment issues, like checking the rear camber before playing with it for a hour an a half, but they don't.
After my 90 minute wait, after which I was told by the manager that my alignment "was as good as it was going to get" and the tech also mentioned that I needed a bell housing. Why didn't they check this out before the work started? I paid the man, as I thought my alignment was not going to be that far off, but it was terrible. It was just as bad as it was before I came to the shop.
I called back down there to see if they would make it right. Daniel said they would fix it once I get my new read end parts. WTF? New rear end parts - specifically a bell housing and 4 new bushings (these are also bad, they failed to notice or tell me). They checked my car (supposedly), had me sit there an hour and a half, charge me full price, just to tell me I need some more stuff on my rear end? I decided at that point that I wanted my money back.
I did escalate this to corporate and they referred me back to Daniel. Needless to say, Daniel did not want to refund my money so I contacted corporate again. The lady I spoke with said to mail her my invoice and receipt and they would get back to me. She just called me back and said they would be unable to refund my money because the shop aligned it to the best of their ability...No they did not, if they even looked at my rear end before adjusting the front, they would have noticed the issues!
Had to file a complaint with the BBB today, as they will not issue a refund.
more