Mid Kansas Exteriors, Inc.

I will never use this company again. We signed our contract in July of 2013 for Gutters and Windows. In September we FINALLY got our gutters put on, but no one called to notify us that someone was coming to our house, so one day after work when I got home there were people at my house working on the gutters( I was not happy) and after calling several times about when my windows were going to be in, today Nov 1 they are putting them in, but was told they were the wrong windows that we requested but they will put them in anyways and come back when the ones we ordered came in and put those ones in. Needless to say I would not suggest these people to anyone! more

I contacted MAE to repair 3 small areas of siding. My experience has been nothing but horrible. A rep came out and quoted the work on July 15, 2013. Today is September 20, 2013 and I still don’t have any idea when, or even if, the work will be done. At 5 weeks, I had not heard anything from anyone, so I called to make sure I hadn’t been forgotten about and was on someone’s list. The receptionist who answered was very rude and snippy and informed me that there had been 5 major storms in the Wichita area and they had a lot going on. I was very surprised by her attitude, especially since I didn’t think I’d been rude or angry at all. She couldn’t give me any information and passed me to someone else who said “oh yeah, I think we’ve got you scheduled” but couldn’t tell me when. August 27th I got a call from an employee saying he was on his way out. I happened to be home that day, thankfully. When he arrived I showed him the 3 areas that needed the work. The first problem was the person that wrote the order back in July did not include that trim pieces would be required to go around the electrical box, so they weren’t on the truck. They have to go in first, so this meant he couldn’t do that portion of the work that day. When he pulled the siding off the truck, he discovered that my house is not in fact white like we all thought it was, it was a slightly off-white color. This was an honest mistake, I’ve lived here 11 years and I thought it was white. I give big kudos to this employee because he took the time to go to the supplier and bring back a sample book of colors and allow me to choose the most accurate match. Unfortunately, the color that matched would be a special order, which should “come in quickly” at no additional charge. This has by far been the best MAE employee that I’ve dealt with to date, and I appreciate that he made the effort to find the correct color and seemed to actually care. A week or so later I got a call from MAE asking how I liked my new siding and if they should mail the bill or I’d like to come pick it up. On September 17th I called MAE asking when they would be out to install the siding, since they had said it would be in “quickly”. After talking to the rude receptionist, the scheduler told me “well if it’s not this week, it will be next week”. Unsurprisingly, no one showed up this week. Everyone I’ve spoken to has seemed to be put out that I would dare call them or question their schedule. I have no idea when the siding will be done. I have no idea if they’ll have the right color or the correct trim pieces when someone does finally show up (if they show up). I can only assume that because my job is small and not high-dollar, I’m being ignored and am no more than an afterthought, a job to do when someone is bored and doesn’t have anything else to do. Just because my job is small does not mean I’m not a valuable customer. RESPONSE FROM Mid-Kansas Exteriors: Mrs. Martyn, We do apologize about the service issue that you have experienced. After reviewing our system against your review on customer lobby, I do believe that you may have confused our company (Mid Kansas Exteriors, Inc.) with another company. If you feel that we have responded in error, please feel free to contact us at (316) 613-2377. Thanks in advance, Mid Kansas Exteriors, Inc. more

Very good service and effort at a difficult time when thousands of homes were damaged. Jake was very knowledgeable and helpful up front....and stood behind all his commitments. Bill and Tyson were very supportive and "hand-on". Sub-contractors Mike(painting) and Scott(fencing) were excellent. This is a very competent team and we are well pleased with their work. more

I have been impressed with MidKansas Exteriors entire organization. They are definitely a notch above most roofing companies. Aaron and Jake are far beyond their years in knowing how customers want to be treated and in actually treating them that way. They have incredible clean up and best of all, never harmed so much as a leaf on anything in my huge perennial bed. I never thought they would manage that one but they proved me wrong and I am thankful for it. They have my highest recommendation. more

I hired MidKansas to replace my roof in Emporia, Ks due to hail damage in May 2011, and as of today (June 25, 2012) my roof is still not completed. They continue to make promises of coming back to finish the job, but don't ever show up. I would never us this company again! I also referred a co-worker, whom they have not been back to complete her work on her house either more

Absolutely - 5 Star on Everything. I am so happy with my new roof, I can't quit looking at it and my neighbors are complimenting me on how great it looks. My entire experience with MidKansas Exteriors was excellent beyond compare. The work crew was courteous, pleasant, and I marveled at how hard they worked from start to finish. Kudos, High Five, Good Job - what else can I say. Highly recommend. more

What a fantastic job the Midkansas team has done. Very professional and courteous from the start to the finsh.They take pride in their work.We are really enjoying our new front window. more

We got new roof, siding, and windows. The workers were extremely conscientious and courteous. The quality of the work was excellent. The workers went overboard to make sure everything was as we wanted - we can't tell you how pleased we are with this wok. Thanks for the great job!!! more

The guys from MidKansas walked us through through the process, start to finish. They made the whole thing really easy to get through (dealing with insurance, etc.). Once the time came to get the job done, they were done with the roof in less than a day. A couple of weeks later we had them replace our gutters. They were done in less than a day. Great crew, great work. Thanks! more

The workers were courteous and on task. With our prior approval extra repairs were needed and done efficiently and at a reasonable cost.We appreciated the clean up during and after the job that kept our yard free of roof debris.Customer satisfaction was a priority and sales connsultants were pleasant to work with. Thank you Midkansas crew! more

I can't rave enough about the service my husband and I received from Mid Kansas Exteriors! The owner, Jake, not only dropped what he was doing and came out to our house to do an estimate, but came out on his own time and met with our insurance representative after a recent hail storm. We were selling our house and closing was the next day and he came through for us with shining colors. To know that a person of that character is running the business it worth more than anything! THANK YOU SO MUCH!!!! more

From the moment the process began, with the estimate, the help with our insurance company, to the day the roof was replaced, the people were friendly, helpful, and very professional. They treated my home like it was their home, and when they finished, they picked up everything and hauled it away. The roof looks fantastic and I couldn't be happier. Great people and company to work with--they treat you like family. more

I had my roof and gutters replaced and I could not have been more satisfied. Everything was started and completed on time and to my satisfaction. I could not be happier and will recommend them to anyone who needs exterior work done. more

We are extremly happy with our new roof, gutters, and such. Great bunch of people, and very easy to work with!! We would highly recommend them to anyone!! more

Like many of our neighbors, we had severe hail damage on our roof. We looked around with various companies to do our replacement. We were uncomfortable with the way that some of the companies were doing their estimates. When we contacted Midwest Exteriors, the had someone come out quickly to give us an estimate. They took the time to make sure that the estimate included everything that we wanted done on our home and they were equipped to take care of all of our roofing and guttering needs. They worked with us on upgrading our tile and gave us plenty of options for color and style of roofing and guttering. They even noticed a discrepancy with our insurance quote and is now working with them to get us the full amount that should have been paid out. We have been very happy with our service so far, and would recommend them to anyone that has roofing and guttering needs. more

Great service, worked with insurance to make sure everything was identified and cover. more

Mid Kansas Exteriors did a great job from start to finish. Very professional sales staff, office staff and the workers are exceptional. Roof is now done. On to the siding & windows. I would not think of using anyone else for our siding & window project. Thanks for the beautiful house. more