Michigan Obstetrics & Gynecology PC

As a certified medical coder, I know what should and should not be billed for different services. I was scheduled for a minor office procedure for which I was charged a co-pay. Co-pays are for office visits not procedures. I did question the front staff but 'it is the way they do it.' Once I saw the EOB, I saw that they billed my insurance for an office visit on top of the procedure. To everyone out there: the provider MUST do something above and beyond the procedure in order to bill both services. When I called to talk to a biller, Sue, today, she said that the doctor told me about the procedure and that is the office visit...um, NO! Aren't doctors supposed to tell their patients about what they are going to do and what the patient might feel or experience? These types of discussions are included in the procedure. Pros: null Cons: null more

I've had 3 different appointments at this location, and I generally wait about 20 minutes in the waiting room, and then about 5 minutes once I'm in a room. The staff are very friendly and usually have knowledgeable answers to any questions I've had. more

Metro health is no doubt a beautiful institution with amazing up to date technology however, their OBGYN center has really disappointed me. They dont call and remind you of appointments like most doctor offices, they said their office doesn't do that, on two occasions the receptionist staff mixed up my appointments and i came in on the wrong days. The staff strikes me as if they dont know how to use their computers, i think they are trying to get use to a new system because they look confused. The doctors are very nice and respectful but i thought it was bizarre that my Doc had to ask me how many months i was after i had been there for over 6 months(does she not do her research before she comes in the room?) I am strongly debating to leave this center. Besides the facility and technology that keeps me in awe, i just wouldn't recommend this place to anyone. They really need to get their staff in order and organized for that matter. Pros: Excellent technology Cons: Unorganized staff more

It was my first appointment here, and after waiting over 30 minutes, I asked the staff if they always ran behind or if today was just a busy day. They contacted a nurse who brought me back shortly after. I was there for a fitting of a diaphragm. The nurse told me I could no longer get a diaphragm and said I was wasting my time, I asked to still speak with the physician about getting one. The nurse left and began to talk to the doctor in the hallway, and with the door closed I still over heard the whole conversation. Where the nurse explained I complained about waiting so long, and about still wanting a diaphragm fitting. The doctor came in and explained the double booked the appt. slot and that is why I was not called in. Then she told me she still would fit me and write me a prescription, even though I might not be able to fill it. The visit was over within seconds and the physician did not even offer me any information about the product and the proper way to use it. I went to the first pharmacy which was CVS and had no problem getting the diaphragm. I felt like I was rushed out because the staff over booked and the physician got behind with earlier patients. The price of an office visit alone is not worth the loss of professional of this office. Pros: close parking Cons: long wait, rude staff, thin walls more

I always have to wait forever to even get into a room. One time, for a 5 mintue OB checkup, I waited over an hour-to get back into the room. Then I waited longer for the doctor. No apologies for the wait. The doctor is always swamped, and fast as lightning. The staff seems cold-never asking how you are doing or inviting any conversation. I needed a referral and it took over 2 weeks of bugging the staff. Patient satisfaction is very important to me--I am a healthcare professional. ...perhaps this is why these things bother me so much about this office. Pros: close parking, close to the hospital Cons: long wait, staff not very freindly, busydoctors, more

She's wonderful, precided over both my youngest births, and did my tubal. Her staff is wonderful, they all know you and are very gentle and kind. more