Michaels

I decided to do personalized Christmas presents this year for my friends and family. After doing some research online of various crafts and artwork, I decided on making Christmas ornaments. I went into Michael's, armed with my pad and paper where I had written down all of the items I needed for my project. I had a question about something called "Decoupage." \r \r I had no idea where it was and after walking the entire store looking for it, I found someone on Michael's staff. This person's badge said they were a Manager, So, I asked her where to find the "decoupage" and also asked her what it was. Her response was that she had only been working there for 3 days and had no idea what decoupage was or where to find it. So, I have to ask myself...why is someone working in a craft store, which has no idea of their products and how on earth could they have earned the title of Manager? She asks another staff member, who also had no idea and had only been working there for 5 days. I was really more

Whenever I go into Michaels I feel so creative. They have so many different art things from silk flowers to scrap booking. Really everything you can imagine and more. I have made several purchases here and have always been pleased. It is a clean shop and has a wide variety of merchandise. Unfortunately the prearranged silk flower arrangements leave a lot to be desire in comparison to other shops I've been to, but that is the only short coming I've encountered. Hopefully they will hire a more talented floral arranger and I'll be able to accessorize my house with some arrangements. Recommend. PROS: Location, selection CONS: Unattractive silk flower arrangements and wreaths more

I have visited this store frequently. This store always seems to be understaffed. The company puts out fliers in the sunday paper. The fliers usually have coupons. My Sunday paper does not have one. I have gone to the store on several occasions and they never have any of the fliers. I feel store store is not customer friendly. PROS: A wide variety of merchandise. CONS: Customer service not a priority more