Michaels

Almost non-existant customer service. Just a long line and indignant low paid scant work force. Hate it; but I do go and endure the durth. more

I was looking for a phone number to call this store and have them fix my charges, and I ran across this terrible review describing what JUST happened to me. I went to Micheals and bought some Vinyl words that were on sale for $6.99! GREAT PRICE! When they rang up all my stuff they charged me $50. I thought, there is no way. So I looked at my reciept and they charged me 27 dollars for the letters. I said you must be joking. The stupid girl asked her manager who said ""They can't be more than $15. Charge her $15"" She looked at me stupidly, Would you like me to put money back on your card? HELL YES I DO. So she had me swipe my card again, and supposedly put my money back. The next day I check my bank account and there is still the $50 charge with no money returned. ARG! more

I called ahead to find out if they had a certain product - it was a leather Pioneer photo album (not vinyl). I was told yes, they had it. I asked ""Are you sure, do you want to check? I don't want to waste gas and money coming there if you don't have it"". I was told, yes, yes, we have it. Sure enough, I went to that store and they didn't have what I had called about! I was very mad about the whole thing. I ended up buying from Amazon, so much easier... more

I've done a lot of framing business and incidental supply business with Micheal's in the past, as my store is in the same complex as them. No longer. Without realizing that she was my wife, Micheal's gave her the runaround on a framing job for a full month, then finally got it done, and done poorly I may add. The only reason it was done is because she was in the store and wouldn't leave until it was finished - 3 1/2 weeks after their initial promise date. It was, unfortunately, a Mother's Day present for her aunt, and they knew it. They didn't get it done until a week after Mother's Day. Wringing her hands of the terrible experience, my wife just took it and delivered it to Ogden. I just got off the phone with them, and they refused to give us any sort of partial refund for the trouble and the horrid looking final product. Too bad for them, because a framing store just opened up across Highland Drive. I think they will be getting some money soon! Cons: too many to list more

I used to enjoy going to Michaels but my last trip there left a sour taste in my mouth. I tried to purchase a portfolio case for $35 (that was the price listed on the shelf) but when I got to the register it rang up for $70! They did a price check and said the one I had just bought was $70 and that they were out of portfolio cases for $35. They gave me no explanation and did nothing to try and solve the problem. (I ultimately just asked them to refund the $70.) Watch the prices carefully when you check out! Pros: Lots of craft supplies. Cons: I felt like they were running a scam. more