Michael's Arts & Crafts

The staff at this store make it clear that they could care less about your business. In fact, they treat you like you are a burden! I called to check on a cake decorating class and was immediately put on hold for 15 minutes. The same girl answered twice and asked why I was holding. After 20 minutes they just hung up on me. I've also been inside the store and finding help is mission impossible. If these people don't value having a job in this economy they should give it to someone who acutally wants it! more

I have a special needs child who I brought with me on a trip here earlier this month. The manager "Karen", screamed at my child and made us feel very unwelcome. She was angry because he wanted to touch the items on the shelf. I don't understand why she was so mad, I was a paying customer and had been for a long time, well, until that situation of course. She looked like she wanted to hit my child! I told her I was taking my business elsewhere and she said "Good"! now how is that customer service? I will never step foot in that store again! oh, and forget trying to contact a regional or district manager, they don't care either. I have called plenty of times with no response. I won't ever go to another Michaels store again. they are not child or customer friendly in my opinion. more

One stop shop for all your craft needs! It's huge and everyone that works there is usually pretty knowledgable and crafty themselves. They also have craft workshops to teach you how to do things. It's not like Babies R Us, where all the employees are dim witted and teenagers that don't have a clue about baby products. At Michael's, they know what they're talking about and can help you. And they have everything! paints, holiday decorations, thread, frames, etc etc. There's no better place for crafts than Michaels more

This is a great craft store for all of your project needs. They have kids crafts, silk flowers, stamping, scrapbooking, and everything in between! They also have weekend classes for the kids to learn about fun new projects! They have great idea sheets all over their store and a staff that is pleasant and helpful. There is always parking and the store is seperated by craft so it's easy to get around. THe prices are pretty decent and they always have sales! more