We took two pieces of furniture in to be redone. One was exceptionally well done. The other was ok, some of the seams weren't tacked on completely, but the frustrating part was that we saw the couch in the westward facing window of his shop for several weeks before the other well-done piece was completed. When he delivered both pieces the couch had a serious sun mark where a piece of material had been draped over part of it in the window. We told him that we knew it had been in the window and it was quite obviously sun damaged. He refused to fix the couch.
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