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Michael & Son Services

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5740 General Washington Dr
Alexandria, VA 22312

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(703) 658-3998
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Reviews
( 382 )
( 86 )
( 41 )
( 15 )
( 48 )

Best

I've used M&S for years because they always seem to be able to send someone out same day; in my case, usually last minute on a Saturday, of course. Garbage disposal/sink leak this...

Worst

Requested service on Monday it is now late Tuesday and still no call. I understand that I am not the only customer but would appreciate a call to schedule my work. Otherwise I w...

Widows and Other Single Women 10/26/2017

Widows and other single women, watch out! Through a series of events I ended up paying Michael & Son thousands of dollars I should not have had to spend. If I had known during that period what I know now about this firm (such as its lying about the length of a warranty, its advising me to buy things I already had or didn’t need, and its inflated pricing), I would have used a different company. Renée H. more

Homeowner BEWARE! 9/7/2017

Very disappointed in response time and way overpriced for service performed. I will never recommend them or use them again. more

Bad Service 7/16/2017

I used Michael & Sons because of all their interesting advertising regarding good customer service. Well, Let me tell you they replaced my hvac system 4 years ago and it has been a nightmare. Last summer when the temperature reached 90 degrees the system shut down. Again this summer the same thing has happened. When I called on Saturday July 15 I was given a service date of July 19 but was told I would be put on a "priority" list because we are under warranty. Sunday morning I was told we were 3rd on the waitlist. It is 5pm and we have heard from no one know I have been on hold for OVER 30 min and being told I have a scheduled appointment on July 19th and they had no plans on coming out today. This is not the kind of service I expected from this company. more

Unethical Practices 5/25/2017

I used Michael & Son to put add on a expansion tank on my water heater and a pvc pipe running from my water heater. They provided a quote to do a return for the HVAC. The quote was for $450, but when they were asked about doing the work they stated that the quote was to low, yet it is on your letter head from a person who works for your company. My next step will be to report them to the Better Business Bureau. I would never ever, ever use them again. I sad part is I can't even get someone to call me back or admit they are wrong by not honoring their document. more

M&S Always Comes Through 3/26/2017

I've used M&S for years because they always seem to be able to send someone out same day; in my case, usually last minute on a Saturday, of course. Garbage disposal/sink leak this time. I called Sat. morning and was told they were booked all day but would put me on standby. An hour later Troy called to say he was on his way. He did great work, was extremely nice and professional, and answered my questions about other kinds of repairs. M&S sometimes costs a little more than other plumbing svcs, but to me it's worth it. (And I've never had one of their techs do that creepy thing where he says he'll fix it on his own for less, for cash, bypassing his company. I hate that.) They're always professional. Thanks! more

Disappointed in theirfollow up service. 12/7/2016

Had water leak thru ceiling into dining room below from mini switch unit above this room. Reported in July 7 & 8, 2016. Several of their people have been here to see the damage, last time was November 22, Said someone would be in touch about the repair. Bottom line is that I am still waiting, no follow up, and has been 6 months. NOT GOOD SERVICE. more

Great HVAC tech! 9/21/2016

If you want a talented, hard-working HVAC tech, ask for Toan Vo when you call Michael & Son. My husband and I had a challenging HVAC-related issue that others could not solve. Toan took full ownership of the problem, and he worked hard to resolve it. Kudos to Toan and to the other M&S employees who worked with him. We are very grateful, and we will continue to use Michael & Son for all our home maintenance needs in the future. more

A WOW experience! 8/9/2016

Michael & Son's should be the model for all similar companies to follow. more

Great plumber! 8/9/2016

If you want an excellent plumber, call Michael & Son and ask for Cesar Naveda. Cesar installed a new hot water heater and sink faucet for us, in addition to doing other plumbing work, and he did a great job on everything. He clearly explained all the features of the new hot water heater, including the alarm system, and it's been working perfectly ever since. My husband and I are very appreciative of Cesar's outstanding work. more

Fast Service 8/8/2016

Had a problem and Michael & Sons were able to come out the same night. Sean E. was professional and demonstrated/explained the problem to me in a way I could fully understand. Will keep using Michael and Sons! more

Abdul Hadi/ install water heater 8/6/2016

The work performed by Hadi was professional. He informed me of every step that was needed to get the job done. He is very pleasant and worked non stop to do the job in a timely manner. There was some items that needed to be removed and he did not hesitate to remove them, they were things left around in the floor. I will request Hadi again if I have that opportunity. Thanks more

Cleaning of HVAC system 8/6/2016

Kevin & Tim did an outstanding job. They were very polite and answered my many questions. more

Plumbing Srevice 8/6/2016

Daniel D. was extremely professional and courteous. Was impressed with how clean he kept the work area. He is a credit to the company and will not hesitate to call on him again. more

Great Service From Plumber Wylace Liggons 8/5/2016

Thank you Wylace for fixing our backup just in time! You were fast, efficient and friendly. Gave me helpful tips for the future. I couldn't ask for better service! more

Mr. Mike 8/2/2016

Mr. Mike did a fine and competent job installing our commode last Friday. He was friendly, pleasant and patient while our dog consistently barked trying to distract him. This is the fourth time I have used Michael & Son Services and I have been pleased with the work. Thank you Mr. Mike. more

A/C repair - thank you! 7/29/2016

Michael & Son Services was great! My air conditioner died during the hottest week of the year. After a series of frustrations with my home warranty, I decided to simply find a service company myself. At 3pm, Michael & Son Services was able to schedule me for first thing the next morning. The customer service representative was polite and helpful. The service tech call the following morning to find out if he could come out earlier (yes please! it was 88 degrees in the house at 7 am with a forecast high of 99 degrees). The service tech (Wayne) was prompt, polite, and had the system running within 45 minutes of arrival. He answered all my questions. more

Top flight employee 7/28/2016

I feel fortunate that Michael and Sons have such an employee as Johnny M. He did an excellent job of solving my plumbing problem. He is personable, efficient and upon completion of the job, the area was meticulously clean. He has to be one of, or their best plumber. The next time I need a plumber, I will request he be sent to do the work. more

Excellent customer service 7/27/2016

My diagnostics appointment with Moises yesterday was by far one of the best service calls I have ever had. He was very knowledgeable, nice and easy to follow and understand when he was explaining to me what was wrong with my AC unit. more

Happy with Service 7/24/2016

We were happy with service provided by the Michael & Sons service pro. We had a basement drain that was backing up. We were able to get service on a Sunday morning, The price was reasonable. more

Duct Cleaning 7/22/2016

Kevin and Tim did a great job explaining the work they were doing, and did a good job cleaning up after the cleaning. more
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Additional information
  • Hours: Mon. - Sun. 24 Hours
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Springfield
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