Hi, Gershon Ben Shalom here - responding to the below review: by jab06 Truth: Unhappy people often libel others. We?re experts, and we make mistakes, then fix them. This was not a mistake. We met Mrs. Branca at The Aria Condo, in Philadelphia. OK, she took 6 months to decide with MUCH effort, we returned in 8 weeks to install her custom made, solid wood, stained shutters. They were gorgeous and perfect, so we commenced our install. While in the other room, Mrs. Branca cried on the phone for 30 minutes or so. When off the phone, she rushed in and immediately put her nose 6 inches from these gorgeous shutters and said ""they're scratched right here, see?"" I responded: ""these are natural, stained wood shutters, this is the grain.? She said ?NO!? they're no good"", and went back to the phone and crying. We hung the first shutter (it was perfect), and went into the other room to get the second, (which, as always, we inspect upon unpacking) and found one of the louvers (approximately [her] knee height) completely snapped off, I asked my father if he noticed any damage upon unpacking and he said ""not a chance we missed this."" I didn?t suspect Mrs. Branca?s knee at this time. I humbly told Mrs. Branca I would try to fix it now, but since our shutters always come out of the box in perfect condition, we have little experience in repairing them on the spot. I tried unsuccessfully and then made a phone call and determined we'd need a special spring part I'd have to drive 30 minutes to get. She again put her nose up to the shutter and said; ?I'll never be happy with these.? My mistake was not keeping my mouth shut, but I said softly: ?ma'am, you're happiness is out of my control"" (dumb mistake on my part, but I'm learning.) She went back to the phone and cried. I believed her that I couldn't make her happy, (at least not today) so I decided we would depart, and return when she wasn't having such a bad day. So we packed up, expecting to return another day. She said: ""where are you going?"" I said gently : ""I will come back another day when you're feeling better.? She called her husband and he came home in 10 minutes and said: ""what's going on here?"" I explained ""We were trying to hang your shutters, but your wife is really giving us a hard time."" He immediately said: ""Please excuse my wife, her mother is on her death bed!"" So I said empathically: ""I'm sorry, we'll come back later when you're ready for installation."" So we packed our tools, but left the shutters there in a safe place, to return and finish the job later. He called me a week later and demanded ""we want our money back, the shutters are no good and my wife said, 'you said': ""you can't make us happy!"" I professionally said; ?I would be happy to return and install your shutters, but I'm not returning your $1000 deposit"" (as this was understood from the original purchase. ) He said; ?you?re not coming into my house ever again, give me my money back or I'll sue you!"" I simply said: ?I will see you in court."" I received contact from his lawyer. My lawyer replied that we'd return to complete the work perfectly, althoug, I was hesitant to return and install, because who knows what condition the shutters were in now. I've never heard from them or their lawyer again until this libeling. I am a professional, degreed designer, experienced carpenter & installer who always tries very hard to do the right thing, and thank G-D, have only come across customers like this only once in ten years. I will give Mr. Branca credit for supporting his wife even though she was unreasonable; but it?s ironic that his initials are ?JAB?. Respectfully, Gershon Ben Shalom
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