Metro Acura

Updated Feb 2014\r Follow up on the paint chip affair. The service people tried valiantly to claim the chip/scratch was 'dirt' before accepting it was an actual paint defect. Then they said it would take a few days to repaint properly. Vehicle was returned after 1 day - not few days. Scratch was hand painted over by the little touch up bottle you buy from dealer. When asked, we were told it would be difficult to reproduce a 'multi-layer' paint from the manufacturer. When asked for a written guarantee that if it rusted down the road, it would be covered by the dealership, they said it will be sent in the mail. In the mean time, Acura surveyed my wife, who gave 4/5 star for the experience. That got the dealer's attention. They asked us not to fill out the formal survey, which my wife honored their request. Needless to say, the written document never came. My follow up email was never answered.\r It is difficult to attribute the fault to a responsible party at this dealership. The bottom line is we ended up with a scratch on a brand new purchase vehicle, with lots of enthusiastic lip service, but no substantive support. I am cynical about the affair - whether this is an internal fight between their service people and the sale people, or just kabuki theater for their own amusement at our expense we will never know. It is interesting that the sale people were in a frenzy after my wife's interaction with Acura surveyor, but that 'we can do better' intensity vaporized just as suddenly - I suspect after the period of survey expired. From my standpoint, if this paint job, a superficial repair would not merit even a limited commitment/warranty from this dealership, would you trust them with something more complex - say a break job?\r I thought about completing that survey from Acura or file a formal BBB grievance, but my wife does not wish to make trouble. I am still tempted to test Acura's commitment to customer's satisfaction, but then you already know what clients like us will do.\r My rating would be competitive pricing, but terrible service/support. Draw your own conclusion.\r \r Jan 2014\r Spectacular experience. Was shopping for a suv capable of carrying 3 car seats in single row. I thought an RDX would fit, but wasn't (2 booster and 1 regular). Adam Greene was very helpful, and pointed us in the direction of an MDX, which turned out to be just a tight fit. I query quotes through truecar and they matched the best quote without any reservation. We ended up with our new car in about 4 hours. There was a mixed up in zip code and therefore tax/total price, but they fixed it internally without a hitch.\r We garage our new car, and I was detailing it for my wife to come to work when I noticed there was a scratch along the frame where it border the front hood. We brought the car back to the dealership, and they promise to fix the scratch without any argument. We're told there might be issue with quality assurance from Acura due to the rush to put these cars out for sale. I am impressed with Acura's commitment to customer service/care after the point of sale. We are first time Acura owner, and are happy with sale and customer service from Metro Acura. Hope you find and enjoy the same experience. more

Had our MDX serviced on 10/23/13. My service advisor, Jason Torres, was superb. He listened, listed what would be serviced, gave me a very accurate estimate, and periodically checked in with me while I waited. \r \r My vehicle was ready to go as promised and my overall rating of my advisor and the service received is excellent. more

My car, Acura TL 2004 is my baby and I do not trust just anybody to work on my car. \r Since I purchased this car, it has been serviced at Metro Acura dealership in Montclair. \r Along with the ""peace of mind"" that I can depend on my car to run as new, I get the guarantee that genuine parts are installed. \r When I need the car serviced (oil change, alignment, etc.) I call Hector Ruiz. He is knowledgeable, honest and always gives me the assurance that my car is being taken care of. \r If you spend the big bucks to purchase an Acura car, Acura service will make sure that 10 years later your car runs & looks like new, just like my car :). \r If you need a trustworthy service representative, call Hector Ruiz. more

I recently had my 2012 Acura TL serviced for the basic B1 code. Pablo Juarez the Service Advisor and was extremely professional, personable and answered all my questions. They provided complimentary coffee, water, cookies and internet services in the waiting room so I was able to answer work email while I wanted. My vehicle was completed in a reasonable amount of time. I would recommend Metro Acura to service your Acura and Pablo Juarez as your Service Advisor. Thank you Pablo. more

Just returned home from purchasing a beautiful new Hybrid at Metro Acura in Montclair. Adam Greene and the entire staff were very professional and easy to work with. ..so excited to have my new car!! more

We recently purchased an MDX from Shaun Ridge at Metro Acura and were extremely pleased with the experience. Shaun was very knowledgeable and helpful and we would gladly buy from Metro Acura again. Thanks, Shaun! more

I just got my second Acura and I love it. Shaun and Scott were very helpful in finding me the perfect car for me and a fair price. I recommend Metro Acura to anyone who is interested in a reliable luxury car at an affordable price. Shaun was very professional and courteous with my time. I will go back again. more

I recently purchased my Brand New Honda Civic from Metro Honda. Dan Delgado was so nice. He didn't play any games. He gave me the price right away with a payment I wanted. I will recommend Metro Honda to all my friends and family! more

Needless to say, this is one of my BEST car leasing experience with the 2014 RLX. Mike, Mario and the whole Metro Acura team served, assisted and completed everything in just one hour. more

Joseph King helped me with my service needs at Metro Honda. He is very friendly, efficient and professional and didn't try to sell me services I didn't need. I left Metro Honda for awhile after a bad service experience, but Joseph has restored my faith in Metro Honda. Thank you Joseph :)\r more

Dan Delgado helped us buy our first new car and he was EXCELLENT!!! We were very hesitant about driving all the way to Montclair to buy a car but Dan made it worth our while by making sure we were going to be well taken care of and get the car we wanted. He absolutely made sure of it and MORE! He was very friendly, great at giving recommendations and giving all of the facts, always willing to help and answer questions, and made the entire process of purchasing the car very pleasant and smooth. I highly recommend anyone who is interested in buying a Honda and who wants a positive experience go to Metro and work with Dan. DAN IS THE MAN!!! more

I was having my car serviced and had been looking for a car for my daughter. I went over to the sales side and spoke with Edward Ong. I told him what I wanted and what I was willing to put down and what I wanted my monthly payment to be and he and their finance people worked with me all day until they were able to do the deal for the exact vehicle that I wanted. Our credit wasn't perfect but they persisted and we actually came out with a better deal than originally planned. My daughter is thrilled with her new, ""used"" CR-V. That's what I call great customer service. Thanks Ed and the finance team! more

I just traded in my 2009 Acura TSX for a 2012 Acura TL. Shaun Ridge from Metro Acura got me a great deal and a great car. I never thought I would be able to turn my old car in for a new one, and get the deal I was able to get because I had so many miles on my car. But they made it happen and I couldn't be happier. more

Let's face it...buying a car is usually a painful complicated process. I just purchased a 2012 Acura TL at Metro Acura, and had a wonderful experience! Mike Gorka and Tom Cornwell ensured all my questions and concerns were addressed, and I walked away with my dream car and an incredible deal. Mike ensured I was comfortable with the pricing and walked me through the manuals (there's a lot of them ;-)) and Tom took the time to fully explain the details of the car from the hood to the trunk. They both told me to call or come back anytime if there were any features on which I needed extra instruction. Tom introduced me to Hector, who would help me with future maintenence. From start to finish, there was never any pressure or tricks. I would highly recommend Metro Acura and both Mike and Tom. You won't be sorry! Thanks guys! more

I bought a car from Mike Gorka at the end of last year. I was so happy with the service that when my boyfriend decided to look for a car, I suggested going to Mike. mike is now helping my boyfriend find the car of his dreAms Thanks Mike! more

If you would like great great customer service go to Metro Acura! Shaun Ridge was my sales guy and he did such a wonderful job in explaining the Acura RDX and all the new features that it had. I took it on a test drive and Shaun insisted that I drive it on the freeway, streets and parking to get a feel for the RDX... I was in love with how smooth the RDX was and how comfortable it was and how safe it made me feel. Now the hardest sale would be my husband who sold cars in the 80's LOL! I explained to Shaun that the tough job would be to convince my hubby... Shaun did a fantastic job in his presentation and my husband is on his way down there to sign the papers and pick up my Acura RDX. Great Customer Service! more

Very good experiance, I recommend Metro Acura to all my friends who own an Acura. Hector Ruiz, is wonderful honest and I'm confident I get a fare price. Thanks Hector... more

Hector Ruiz is one fine example of exceeding my expectations on service. Was at the dealer several times last year before I purchased a new MDX. He always takes great care of me and demostrates how much he actually cares about listening and understanding my issues. May he work there for a very long time.\r Thanks Hector - keep up the good work. more

I recently purchased a new Acura TSX from Metro Acura. Despite past experiences with other dealerships that were less than stellar, Metro Acura exceeded my expectations and took care of me. They were honest and professional throughout the entire process. Our salesperson, Shaun Ridge, was great to work with. I'll definitely be back for my next purchase. more

We've always brought our car back to Metro Acura were we bought it for service. The service we get has always been great and we can trust that the work gets done right. We can always trust our service advisor Hector Ruiz to help us with all our needs to keep our car running and safe for the road. more