Merry Maids

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20331 Lake Forest Dr
Lake Forest, CA 92630

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(949) 751-6652
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Merry Maids - Lake Forest, CA
Merry Maids - Lake Forest, CA
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I was charged a $88 lock-out fee by the Merry Maids at 20331 Lake Forest Drive, Suite C14, Lake Forest, CA even though they showed up at my house 3 hours early. I had an 11am-3pm ...

This company cheats its customers 12/22/2010

I was charged a $88 lock-out fee by the Merry Maids at 20331 Lake Forest Drive, Suite C14, Lake Forest, CA even though they showed up at my house 3 hours early. I had an 11am-3pm appointment and they showed up at 8am, while I was getting dressed for a morning appointment. I told them to come back at the scheduled time, and they said they would. They never showed up after I waited around all day, and when I called to complain, they claimed I had an 8am appointment, which was a total lie, and they refused to clean my house, and they charged me a lockout fee, even though I was at home. This is a total rip-off. I was going to sign up for a monthly service, but I am appalled for being charged for their mistake. more
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This company cheats its customers. 12/22/2010

I was charged a $88 lock-out fee by the Merry Maid at 20331 Lake Forest Drive, Suite C14, Lake Forest, CA even though they showed up at my house 3 hours early. I had an 11am-3pm appointment and they showed up at 8am, while I was getting dressed for a morning appointment. I told them to come back at the scheduled time, and they said they would. They never showed up after I waited around all day, and when I called to complain, they claimed I had an 8am appointment, which was a total lie, and they refused to clean my house, and they charged me a lockout fee, even though I was at home. This is a total rip-off. I was going to sign up for a monthly service, but I am appalled for being charged for their mistake. more
Reply | Report abuse |

This company cheats its customers. 12/22/2010

I was charged a $88 lock-out fee by the Merry Maid at 20331 Lake Forest Drive, Suite C14, Lake Forest, CA even though they showed up at my house 3 hours early. I had an 11am-3pm appointment and they showed up at 8am, while I was getting dressed for a morning appointment. I told them to come back at the scheduled time, and they said they would. They never showed up after I waited around all day, and when I called to complain, they claimed I had an 8am appointment, which was a total lie, and they refused to clean my house, and they charged me a lockout fee, even though I was at home. This is a total rip-off. I was going to sign up for a monthly service, but I am appalled for being charged for their mistake. more
Reply | Report abuse |
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Owner Message

  • Founded in 1979, Merry Maids provides customized residential cleaning services throughout a network of over 950 areas in the United States and over 1,000 locations worldwide. We know that no two houses are the same, so there's no reason cleaning services should be the same, either. At Merry Maids, our team members take the time to listen and understand your needs. When you request a quote, one of our expert representatives will come to your house and work with you to create a custom cleaning program that will fit both your lifestyle and your budget. If you ever have any concerns or need to make changes to your service, our friendly office staff are only a phone call away. We understand that your home is one of your greatest investments because it holds your most treasured effects. We treat your home, your key and your personal belongings with the utmost attentiveness and respect. When you invite Merry Maids into your home we want you to feel confident with your decision.

    If you aren't home during a cleaning we will safeguard your key. All of our team members go through extensive background checks so that you can have peace of mind when opening your home to our team. We value the trust that you place in us. Our coverage includes liability and workers compensation. If an incident occurs, you are fully protected.. All Rooms - Kitchen,Bathrooms,Oven Cleaning,Refrigerator Cleaning,Window Washing,Cabinet Cleaning,Furniture Treatment,Packing and Unpacking,Wall Washing,Post-construction Cleaning

Additional information
  • Hours: Mon-Fri 8am-4pm
  • Payments: Master Card, Visa
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