Mercy Hospital

If all these ER problems with staff, doctors, service are emblematic of the current situation at Mercy, is the Mercy Board of Directors on a furlough or out to lunch???? I strongly encourage the Chair of the Board to get involved in the ER and the poor service that seems to be reported by everyone. Investigate and deal with the real issues being brought forward by the public. This is a disservice to the people of Lackawanna County who deserve the best service possible in time of need. more

HORRIBLE!!!!! I went to the ER for a problem with extreme back pain & MAJOR concerns about my health issue. I was convinced that I would be staying the night, I even brought an overnight bag! After I went to the registration desk and told them that I had NY health insurance(which didnt seem to be a problem)everything was rushed after that.Even though there were people in obvious pain & were there before me, I heard my name being called.They asked for a urine sample.ok no problem.Then I had to fully undress & get into a gown(BY THE WAY_THE SHEET THEY HAD LAID ON THE TABLE PLUS THE SHEET THEY GAVE ME HAD DIRT & HAIR ON IT) The resident Dr. & some 18 year old med student, that in my opinion SHOULD NOT HAVE BEEN ANYWHERE IN THE ROOM came in to examine me.The female resident Dr asked what my problem was, as I was explaining she had a puzzled look on her face almost like she did not believe me! So I said :"I know my body, I am having pain & I have never felt like this before"I then said"I need you to just look please" She listened to my lungs(wheezing)took my temp(99) and my BP was elevated(I run low)so right there it seemed to me that there is already a problem. As she examined me, which was VERY painful she said "OOPS Sorry, I used the wrong instrument" huh?!?! Now I was really worried. As she examined me, which was in no way a full examination, she told me that everything seemed normal. I again said that I know my body & this is not normal for me. She shrugged her shoulders & told me to get dressed. At this point I was so angry at the lack of concern she had for my problem. I dressed as fast as I could & walked right out. I couldnt believe that they didnt even take my blood or do a sonogram to see if there was any type of obstruction. As I looked at the paper the so called Dr. handed me it said to follow up IN NEW YORK if my symptoms get worse. Then a lil light bulb went off, its because i have NY medicaid & they most likely do not think that they will get PAID!!! ABSOLUTELY RIDICULOUS! I marched back in there more

ER IS DIRTY STAFF IS NASTY AND DR. BARASSE IS A WITCH FROM HELL. more

Great place to take yourself or any other friend or realative in their time of need. This hospital has nice service desk and a clean waiting room. You dont have to wait forever to be seen in the er. They also have great care for any other need you might have. Their is no complicated way to get admitted for your need (if need be). the hospital is very clean but both you and I know that no hospital is 110% clean. But this hospital is close. more