I had called in ahead of time to make an appointment to get an oil change, they looked me up by my phone number and name and I asked them how much the oil change would cost. They said around 20.00\r
\r
When I got there they said I would have to wait a while for them to order a special filter for my car. I asked why they had not ordered it ahead of time, they said because I may not have showed up so they didnt want to waste their time. So Instead they wasted my time. Clearly, there is no point making an appointment.\r
\r
When they finally finished the worker said it would actually cost 55, vs 20, because the filter had costed extra. No one told me this when I asked how much it would cost when I called, and they could see what kind of car I had. I explained this, the worker was completely rude, and told me he'd give me the discount to ""get rid of me"". He was very argumentative and unapologetic. \r
\r
The only reason I chose Merchants was because it was a little cheaper than some other options, but next time I will definitely be spending the extra 10-15 dollars to go elsewhere. Avoid this place, go somewhere else.
more