I WILL POST THIS ON AS MAY WEBSITES AS I CAN SO OTHER SMALL BUSINESSES ARE INFORMED AND ARE SAFE FROM THIS TERRIBLE COMPANY. Merchant Industry is the worst company that our business has ever worked with. Everything was great for a year or so when we started our account. Then the fees started getting tacked on to our bill. Some fees were even getting taken out by a company we never did business with (but apparently Merchant Industry did). Then we couldn't get a hold of anyone at Merchant Industry in a timely manner.
I waited 30 minutes to an hour numerous times before I could get thru to someone. Sometimes I just got put into voicemail for a "customer service manager"; who never returned any of my calls. After we finally got sick of the fees and the bad customer service, we cancelled our acct. Since we couldn't get thru to a real person to cancel our account, I sent letters to the corporate office of Merchant Industry, and the bank working with Merchant Industry to cancel our account.
I also closed our business bank accounts so they couldn't rip us off with additional fees anymore. So what did Merchant Industry do? They sent all of my personal information and business information right to a collections agency threatening to ruin my personal credit (and I have an excellent credit score). So, I've now paid another month of Merchant Industry service fees for the month after cancelling my account. Plus, Merchant Industry is trying to collect $495 as a cancellation fee....which according to my contract, should have been negated since I cancelled because I disputed increased fees. So now, if I don't pay this, my personal credit will be damaged.
A FEW WORDS FOR YOUR SMALL BUSINESS STAY FAR AWAY FROM MERCHANT INDUSTRY, AND ANY OF THEIR AFFILIATES. DON'T MAKE THE SAME MISTAKE OUR BUSINESS DID. MERCHANT INDUSTRY IS A DIRTY, TERRIBLE COMPANY.THEY HAVE HIDDEN CHARGES, TERRIBLE CUSTOMER SERVICE, AND MAKE IT EXTREMELY DIFFICULT TO GET OUT OF THEIR CONTRACTS (TRAP). THEY ARE A RIP OFF AND A SCAM.
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