Mercedes-Benz of South Bay

I found the car that I wanted to look at on the internet, and indicated online that I had an interest. Was contacted by salesman (Kevin B.) and set up a time to look at it. (We live in Idaho, were attending a professional meeting in San Diego, and drove to Torrance to look at the car.) I explained to Kevin that I was supposed to pick up a colleague at the airport back in San Diego in mid-afternoon. We arrived at the dealership shortly before noon. Within thirty minutes (at most) we said we wanted the car. We completed the transaction six hours later!!! First, Kevin had to get Person A's approval, then it was Person B that also had to approve it (we were paying the stated price!!) Finally, after about five hours we were introduced to the F&I guy who we told at the outset that we had already wasted far too much time and we were not interested in buying anything else. Still, he spent 45 minutes with us trying to browbeat us into buying something, and we couldn't complete the sale without him signing off on everything! We had visited several dealerships in the San Diego area (many different brands) and we were warmly greeted at each, offered a bottle of water, shown a comfortable waiting room, etc. while we looked over and discussed their inventory. At this place, we were left sitting in the middle of their showroom on hard plastic chairs, (almost as if we were on display: "Look, this is what a couple of suckers look like!!") and finally got a bottle of water when we requested it. (Shortly before we left, I was wandering around the building and came upon the "real" waiting room, with comfortable seating, a TV, etc.) Kevin knew we hadn't had anything for lunch, but kept us hanging around the showroom ("it'll all be done any minute now") well into the dinner hour. He actually went out and got something to eat while we waited! And, they didn't reimburse us, as promised for the gas we put it in when it was delivered to Idaho. We sent request. They acknowledged and agreed to send. They stiffed us!! more

Because of professional, expert, support and service people at South Bay Mercedes, such as Joe O’Brian and Charley Alfano. The entire staff are “As Good As It Gets” more

I drove down from LA due to the amount of inventory and volume sold at Mercedes of S Bay. Hayes was extremely and a pleasure to deal with. Buying a car is always a taxing process, but Hayes was never pushy & continued to work with me and my needs. I would definitely look to by my next car at MSB . more

Because I was ready to buy and searched internet for what I wanted, and Mercedes Benz South Bay had it in stock, is why I purchased from them. The great sales team was just a bonus. They did a great job helping me with the final purchase and financing of it. more

Excellent experience. Knowledgeable salesman (Sung p) who made the experience painless, and easy. We previously bought a CLS 6.3, which is why we returned to buy the ML 350. more

The service was impeccable, everyone was very attentive & friendly Petros was especially courteous & helpful. He made buying a car a pleasurable experience. All in all I would definitely recommend to anyone looking to buy a Mercedes to buy from South Bay Mercedes. I am pleased with my purchase & continue to be treated wonderfully each time I come in. more

Sales Person, Hayes McMillan Jr. Hayes was terrific in focus of customer service during the entire purchasing process. If given the opportunity I would recommend his level of service to other customers, as well as my future purchases. more

The physical appearance of the dealership was the primary reason for my initial stop. After meeting the general manager I was assisted by Allam an extremely knowledgeable and conversant sales representative. Following a test drive and a somewhat extensive pricing discussion we arrived at what I felt to be a fair market value for the auto being purchased. I would recommend South-bay Benz to everyone. more

The treatment we received from Petros M was a moment to remember and will be cherished for a long time. The patience and salesmanship was very satisfying. We purchased a E350 2008. My used new car in a long time. We will return and refer this dealer to any and all friends. It was a pleasure doing business with Larry the sales manager. He left a warm feeling. Thank you all again. more

Client service is excellent. We were happy BMW owners and switched to Mercedes Benz because of all the great options and all the offer and specials on pricing, and of course because of the perks a Mercedes Benz has. more

Found a great car on Autotrader. I went through an email thing on the website it was in a timely fashion. I told Al I would be coming from North Bay (San Francisco) a bit of a drive and wanted to make sure the car was what I was looking for. Before I made that 60 mile drive. I made an offer and was responded to by Al that the car was worth more and that wasn’t reasonable offer. I came down anyway with a Check to purchase a great car just not from all. I was greeted by Mr. Hayes immediately and professionally. I told him about my disappointed experience with Al. He assured me that he would take care of me. He did extremely professional and very courteous. To sum it up r. Hayes saved the dead car completely restored my confidence in your dealership. more

The sales person is really knowledgeable, very professional and has a clue on how to accommodate above and beyond any other. Sung Park is great, the car itself is very nice. I would recommend this place to all friends and family. more

Good: I loved the way autotrader directed us to a great dealer.. Bad: Parking lot was a pain. Improvements: Parking. more

I had a very quick and painless experience here. We knew what we wanted already. We noticed the price was much better here than at some other dealerships. more

The salesman who facilitated the remainder of the transaction was Ismail and he was wonderful. So polite, so reassuring and very professional. He always made sure we were comfortable, offered refreshments and was also thoughtful enough to present us with gifts from the gift shop. more

Your review Excellent service and go above and beyond customer service! Thank you!? - ? - Today I lost my Mercedes key in Redondo Bch on a Monday afternoon. After searching and asking everyone I could I called AAA & had my car towed to Mercedes of South Bay. I spoke to Jason in the parts dept and he ordered me a new key and without me asking offered to have it over nighted at no extra charge as it had to come from Texas. My car was towed there almost at closing on a Monday and I had my new key before noon on Wed. I was allowed to leave my car there at no charge as well. Excellent service, very polite and friendly. more

Lee Phillips was our sales person we told him what we wanted and we had all the figures done before we came so we gave it to him. He inputted our terms and wala...it was done. Even the finance guy was a breeze. more

Happy with service to slk230 brake light problem. more