Mercedes-Benz Of Houston Greenway

poor customer services from the service department reps more

Horrible, aweful, nasty. These people do not know about customer service. They do not honor Roadloans, they want their bank. They complain about fees. They do not look for solutions. I called back a second time thinking I could salvage the deal. Got the finance manager... ugh how arrogant! I was told that I had to do all the foot work etc. I hung up. I was approved for a 6 digit loan. Please, do yourself a favor do not buy there. more

I stopped taking our Mercedes to the Mercedes-Benz of Houston greenway location, the people in service dept are very rude. Who hired these people? Couldn't they find anyone else to work there? more

Since I moved to Houston in 2008, I've had about 10 experiences with Greenway, and I feel like I've been treated fairly. Initially, I purchased a ""new to me"" vehicle, and over the past 4 years, I've visited the Service & Parts Departments quite a few times. I have been the most impressed with Mark Keilty in Sales & Derek Hightower in Service. Being a woman, I'm hyper sensitive to people trying to take advantage of my lack of negotiation & mechanical skills, and I've consistently found that both Mark & Derek are very respectful of my comfort levels to present a ""no pressure"" sales approach. Yes, I've found that the dealer is easily 20% more than other German repair shops, but these guys really seem to know what they're doing...and the loaner car option helps, too. : ) more

I recently purchased a used Lexus RX350 from this dealership. The car is very nice and I paid cash. I was specifically told that the dealership is actually owned by AutoNation and that they had the capacity to service all makes. I commented to the financial officer that it would make servicing easy for me since I lived close by. Well, today the car needs servicing and now they have completely changed their tune and are refusing to service it. It is very obvious that these people will tell you anything to sell a car. If they hadn't made this spiel such a selling point, they might have been able to convince me that they never said it, but it definitely was one of the factors in my decision to buy the car. DO NOT TRUST THEM! more

BEWARE if you go to purchase autos from Mercedes Benz of Houston Greenway location. They have the same owners as the Houston North location. We purchased a 2007 Lexus from the Greenway location. The salesman pulled the books and keys one afternoon and was told my wife would be there the next morning to sign papers. She arrived the next morning, SIGNED the papers, and went to financing. While in financing, a disturbance broke out in the dealership. My wife found out a few minutes later the reason for the commotion. The dealership informed us they had sold the vehicle to someone else the night before. This was AFTER the keys had already been pulled for us BEFORE that alleged buy. Here is one of the important points. Per the dealership personnel, they were paying $4,100 more than we were. So it became a ""violate people's legal rights to turn a buck."" The dealership manager called me and admitted they had a LEGAL problem. He stated, ""I am going to make it right for you."" He went on to say that the buyer had until 4 PM to show up to complete the purchase. He said he would call me if they were not there by 4 to allow me to make the purchase. Dealership personnel (including this manager) have admitted this buyer did NOT show up by 4 PM. Yet he didn't call me. He EVENTUALLY completed the deal for all the extra money. The manager then said he would sell me a car at cost (or 2, as we wanted to buy 2) to ""...make it right, because we don't do business this way."" To make a long story short, they NEVER did. They have continued to try to sell autos to us for more than TRUE COST...even reneging on a verbal $ deal we made to remedy this nightmare waste of time. By the way, the supposed ""make it right deal"" reveals the nature of the dealership. We agreed on a vehicle to test drive. When they finally had it available to test drive, it was 3 days later. Yet it had a SPARE TIRE, A 2ND GASHED TIRE, A PAINT PROBLEM ON THE TRUNK, AND WAS FILTHY. BEWARE, BEWARE!!!! Pros: Clean Showroom Cons: Dishonesty, Lack of Integrity, Lack of Respect for Customers more