top 10

Mercedes - Benz of Tucson

Claim
marker

6350 E Grant Rd
Tucson, AZ 85712

marker
(877) 482-0865
Incorrect info? Correct your listing
Photos
Mercedes - Benz of Tucson - Tucson, AZ
Mercedes - Benz of Tucson - Tucson, AZ
Mercedes - Benz of Tucson - Tucson, AZ
Mercedes - Benz of Tucson - Tucson, AZ
Reviews
( 130 )
( 0 )
( 0 )
( 0 )
( 0 )

Best

I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent. He certainly has restored my c...

Worst

All reviews seem positive

knowledgeable, courteous and diligent. 8/10/2011

I am pleased with customer service has improved tremendously. My service manager Rick is always professional, knowledgeable, courteous and diligent. He certainly has restored my confidence in the service department. more
Reply | Report abuse |

Can't imagine dealing with any other dealership 8/5/2011

I always feel that I am treated extremely fair, that they truly have my best interests at heart, and that I am taken care of! Can't imagine dealing with any other dealership so therefore I will just keep coming back to Mercedes! And one more thing, I love my car! more
Reply | Report abuse |

really nice. 8/2/2011

I really appreciated being able to call with a problem Friday evening and getting in for service Monday. I drove up and was greeted by multiple people and was given a free loaner. I was in and out of there in 10 minutes. I couldn't come back easily that night when my car was ready for pick up and it was no problem to bring it back the next day. Again I was greeted by multiple people and my car was immediately brought around. There was no line at the cashier and my paperwork was ready. This urgent service went as smoothly as possible. I was also pleased at the low cost. I also recently had two burned out tail lights and dropped in to have them replace. They were replaced immediately at no charge and this was really nice. more
Reply | Report abuse |

Facility is excellent 7/28/2011

Everyone is very friendly and accomodating. Facility is excellent. I did not purchase this Mercedes from them but intend to purchase my next one there. Their service department is quick, clean and efficient. They fixed my problem right and the first time. more
Reply | Report abuse |

he had the loaners brought to me. 7/18/2011

The problem with my auto needed three visits to repair. I understand it was an unusual issue. Jason, who always is a pleasure to work with, made it a workable inconvenience in that he had the loaners brought to me. Every other experience I have had with M.B. of Tucson has always been delightful, whether purchasing the two automobiles or service. I commend all of you. more
Reply | Report abuse |

I was very pleased with all the help and service. 7/14/2011

The dealership came to pick up my car at my house. It was a service call for a repeat problem. The car would not start when they came as I had not driven it for 3 weeks. Harry called the roadside assistance service & they arrived within 20 minutes. I was very pleased with all the help and service. more
Reply | Report abuse |

attentive, quick, HONEST and informative. 7/7/2011

Jason always offers great service. He is attentive, quick, HONEST and informative. I have always been pleased with the service department, since the day I bought my new car. Service is part of the reason I cam back to Mercedes after buying a Jaguar in between owning several Mercedes. I was unhappy with Jaguar (Royal) service. more
Reply | Report abuse |

always pleasent and accommdating. 7/5/2011

Rich Van Sickle has always made me feel welcome. I moved hear from New Jersey four years ago and had no idea where to take my cars for service. I researched the web and found your dealership. I was fortunate enough to have Rich assigned as my Service manager. He is always pleasent and accommdating. more
Reply | Report abuse |

Everyone is friendly and efficient. 6/30/2011

I have never been unhappy with the service at the agency. Everyone is friendly and efficient. The waiting room is comfortable, and they are good at giving loaners. It is a job well done. more
Reply | Report abuse |

We appreciated your knowledge 6/23/2011

Thank you, Scott, for your time and assistance. We appreciated your knowledge as well as Steve's. He was great. more
Reply | Report abuse |

product knowledge, his respect of customer service, and his willingness to listen and understand the customer's needs are a positive reflection 6/1/2011

Kudos to you folks for employing Mr. Gates. From our initial introduction to the recent delivery of our vehicle, Jason was nothing less than a consummate professional representing a product we have grown to love. His product knowledge, his respect of customer service, and his willingness to listen and understand the customer's needs are a positive reflection of the Mercedes-Benz image. As a retired Human Resource Executive I commend you for having Mr. Gates on staff. He is an asset not only to your organization, but to those customers fortunate enough to interact with him. As to Mr. Richard Paden of Hagerstown, MD? Yes, - we're fortunate to have found a replacement for him here in Tucson. more
Reply | Report abuse |

Your service department is great. 5/17/2011

Your service department is great. Exceptional customer service. more
Reply | Report abuse |

Great job all around 3/28/2011

Jason was very helpful the first day I looked at the new car, and explained all of my options related to the end of my old lease. We looked at another lease, the purchase options on my old lease, and a possible lease or purchase on a new car (SLK300). He provided a quote on the new car, which I was able to take with me to make my decision. Two days later, Stephan worked with me to go for a test drive, complete all of the paperwork for the purchase, and perform the orientation of my new car, which I just love!! This is the second time I've worked with Stephan, and I would recommend him, as well as Jason, to anyone looking to bring home a Mercedes Benz. Great job all around!!! more
Reply | Report abuse |

Best car buying experience I have had 3/25/2011

Best car buying experience I have had. All sales personnel knew their product, were courteous and friendly, were genuinely proud of the product they were selling and no one pressured me during the entire experience, including the finance department. Everyone seemed to work as a team. A truly positive experience. more
Reply | Report abuse |

Overall, a very positive experience 3/25/2011

My sales rep was courteous, knowledgable and flexible. Overall, a very positive experience and one that i will recommend to my friend and colleagues. more
Reply | Report abuse |

This is my 5th Mercedes-Benz 3/24/2011

This is my 5th Mercedes-Benz 2nd from Dale he is an outstanding sales person and I will be purchasing my future cars from Dale and the Tucson Mercedes-Benz Angela W. more
Reply | Report abuse |

He is always very helpful and a fine gentleman 3/23/2011

Rick Van Sickle is truly a great asset for your firm. He is always very helpful and a fine gentleman. more
Reply | Report abuse |

My sales rep was courteous 3/22/2011

My sales rep was courteous, knowledgable and flexible. Overall, a very positive experience and one that i will recommend to my friend and colleagues. more
Reply | Report abuse |

Rich does an outstanding job to ensure my overall satisfaction 3/21/2011

Rich Van Sickle is my Service Advisor; Rich does an outstanding job to ensure my overall satisfaction. I believe he possess the skills and talents that enriches a positive experience, and also underlines the loyalty felt when I'm looking for a new vehicle to this dealership! Thank you...I won't shop in Phoenix as long as I can depend on employees like Rich who truly value their customers!! more
Reply | Report abuse |

First time owner 3/17/2011

First time owner and will be purchase another in the future love my new car more
Reply | Report abuse |
< Previous 1 2 3 4 Next >
Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

Mercedes Benz ? visit your local Mercedes dealer or visit us online and build your own Mercedes. Your specificartions. Your Mercedes.

Owner Message

  • Mercedes Benz of Tucson is your local source for the some of the most reliable models on the road. As an authorized new car sales center, we have the latest in Mercedes Benz at great prices.

    Our online inventory makes shopping for a car simple, and our friendly staff is always available to answer your questions. Drivers from throughout the valley come to Mercedes Benz of Tucson for their auto needs.

    Our services and inventory also includes:

  • Certified pre-owned cars
  • CARFAX reports available
  • Online parts department
  • Full service collision center

    In addition to our many car selections we also have SUVs and mini-vans, for a variety of lifestyles. Our pre-owned selection includes not only Mercedes-Benz but also Audi, Volkswagen, Nissan and BMW. Our team will also buy your current car for a great price, or arrange a fair trade-in value.

    Call us today, we're here to help you find the ride of your dreams!

Additional information
  • Hours: Mon-Fri 8am-8pm, Sat 8am-6pm
  • Payments: Visa, Discover, Master Card
  • Neighborhoods: Ward 6
badge