McPuff Chimney Sweep Inc

McHorrible!!! About 4 years ago I contracted them to replace my chimney chase covers with stainless steel ones that would last a life time and not rust through like the ones I had. This was an expensive repair but I did it because they assured me it would last a lifetime, however they only offered a short guarantee for their work. My wife paid them while I was away and soon after one of the chimneys was leaking. They came out right away and fixed it??? I wondered how the new cover ever leaked in the first place but I forgot about it since they apparently corrected the leak. This winter I had a pellet stove installed in one of the fireplace and the installer reported a leak. He did what I should have done and went to inspect the chase cover. When he looked at it he was amazed to find out how terribly it was installed. McPuff had installed a chase cover with an opening for an 8" flu. However I have a 6" flu pipe. To make things worse the cover didn't even have a flange to seal against the flu. I suspect the estimator must have ordered two covers with 8" openings incorrectly and without any flanges. Instead of reordering new covers, with the correct size opening, he simply went ahead and installed the covers and filled the 2" gap around the flu with several calk tubes of what looked like liquid nails adhesive. This explained why the cover leaked so soon after installation and it also explained why they came back immediately to the first leak. They wanted to be sure I didn't go up and see what a crap job they had done so soon after the installation. They probably get away with this all the time because people are to scared, uncomfortable or lazy to scale a ladder and inspect the work like me. I called them to report a leak when I learned of the second leak and left a few messages and as you can imagine they have not returned my calls. No wonder since according to an earlier review they don't even call new prospects. This was a terrible experience as now I will need to hire another company to replace the chases and more

Good: Their receptionist was wonderful and a good part of the reason why I decided to go with them.. Bad: Technician was very nice. However, he missed the fact that our chimney was separating from the house and needed to be rebuilt. This is something that can be seen from the ground. Also, called back and spoke to their Manager who said a Senior Tech would come out to inspect. Never heard from them again. I guess the chimney business is so good that they don't need to follow up on their leads.. Improvements: Send someone qualified enough to actually inspect a chimney!. more

I used McPuff upon my homeowners' association to clean my chimney and dryer vent. The technician was asked to inspect both and clean, if necessary. I thought they'd definitely say both needed cleaning because they get paid more for that, but to my surprise, the sweep said only the dryer vent needed cleaning and the chimney was fine. The sweep was prompt and efficient. The dryer line in my house is complicated and he took the time to clean it right (looks of twists and turns). My dryer now functions better. I thought the prices were extremely fair. more