I went to Partners for my first pregnancy 3 years ago. For the first 7 months, they were great. I saw several of the doctors and it was very convenient. My concern with this clinic came when I began having difficulties. At 32 weeks, I had pre-term labor. I was in agony and had no idea what was happening. If I had known then what I know now, I would have gone straight to the hospital. My cramps and contractions started around 9:00 AM. I called the clinic at 12:30 and was in sheer agony at this point. They made me an appointment for 3:30 that afternoon. I wasn't told to rush in or go to the hospital. They thought I should continue to dialate and have contractions for 3 hours. My husband picked me up from work at 1:00 because even my boss knew I was in pre-term labor based on my symptoms. We debated if we should wait for the appointment but instead chose to go straight to the clinic (arriving about 1:45) to see if they could get me in sooner. By the time I got there, I could barely walk and was doubled-over in pain. They proceeded to make me wait in the waiting room for 45 minutes while I was practically crying and moaning from the agony. They finally sent me to a room but let me wait another 30 minutes before my doctor saw me. (Dr. Conley). Dr. Conley took one look at me, saw that I was over 3 cm dialated and sent me to the hospital. \r
That alone was the worst experience of my life. Maybe it's common to let a woman who is only 32 weeks sit and have violent contractions for 6 - 7 hours rather than sending her to the hospital or even freeing up a few minutes on the schedule to see her immediately. However, it is by far the worst treatment I have gotten in my life.\r
After that, I continued to have problems. They never managed to record on my charts that I had had pre-term labor or that I was on bed-rest. After my child's birth, they didn't manage to update my chart with the date of delivery. If they can't keep track of these types of important facts, how can you trust them to give you the best medical advice?\r
I have two friends who had completely normal pregnancies and neither had a problem with Partners. But it seemed to me that as soon as I had an emergency situation and moved into the high risk category, I could not rely on Partners for my medical needs.\r
I do want to clarify that I do not specifically blame Dr. Conley as I don't know if the front office ever updated her on my condition. However, it should have been obvious to those working in the reception area that I had an emergency situation that should be dealt with sooner rather than later. I believe my husband went up to the front desk at least 3 or 4 times to try to get them to let me see a doctor and they chose to let me sit there while I was doubled-over in pain. At the least, they could have advised us to go to the hospital.
Pros: Many doctors, easy to make appointments
Cons: Not very good in emergencies
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