I have picked up food at this store on the average of once a week for several years. Today I happened to go twice and on my second visit, I asked that I receive a free diet coke because a couple weeks ago at lunch they gave me a Dr. Pepper instead of a diet coke when I rushed through at lunch. Because I was already back at work before I opened my lunch I did not have time to take it back that day. I asked for a free drink today because of the error. The cashier said that the manager would have to OK it. The manager would not even come to the window to talk to me to tell me no, because I did not have a receipt. How many people keep a receipt for a cash purchase for less than $5? (I received the wrong order a couple of months ago there and caught it because the packaging was wrong. I had to wait 7 MORE minutes for the correct order. I was late for work and got no apology for making me wait.) I left without my order today and went to Wendy's down the road. They have permanently lost a repeat customer.
more