Beware from Going here.\r
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I just recently had my worst Salon exp with Mariam (owner of this studio).I had Keratin treatment(by Coppola) on my curly hairs in October .A lady who burnt my forehead (very little portion but enough for a visible scar) during the treatmen,but in end my hairs were straight and I liked it.I After I washed my hairs ,the hairs were soft however they were only relaxed from front part but my back part hairs' still had bad waves and curls(which was not suppose to be ).\r
I called Mariam next day and requested her to let me show my hairs .I went to parlor and she acknowledged the fact that back side hairs are still not relaxed .She gave me a excuse that this product is natural and she has no control over this .I did buy in that fact however she offered me a complementary service of getting a chemical treatment done. \r
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I went back to her,she did my treatment with Chemical relaxer and promised that since this is chemical it will work well with my hairs .But after my first wash I was surprised to see my hairs had more curls than before ,they were again frizzy .\r
It just deteriorated the condition more rather helping me .I was really disappointed that after spending 450$ on my hairs ,its the same thing..I still have to use blow dryer and flat iron to manage my hairs and the worst part is I have started getting hair fall now which was not the case earlier.Also she had repeated several times during her chemical treatment that she is doing this service on me for free.As if she is doing a favor on me .I think she is not aware that her service didn't work that's why I have to come again..\r
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On top of it when I called Mazary hair studio ,receptionist told me Mariam is busy with client she can't talk to me right now.She said she will call you back soon.I really starting to getting pissed off ,but still I controlled my anger and very calmly explained my situation to receptionist .She was very polite enough to take my complain and pass it to Maraim.I got a call from Mariam ,next day (As she was not at all concerned) .I was was telling her my problem ,but I was surprised she was blaming my body for this disaster.\r
She told me ,its because of hormonal change or some kind of chemistry .,I had my full body checkup in November itself( before heading for 2nd treatment) ,I have all the reports .They are normal .I told her the same thing ,then she came up with another excuse that probably chemicals don't work on my hairs .I informed her that I have had these treatment before ,twice and they worked extremely well.They also lasted for whole 1 year without any problem that means I had sufficient time for my third treatment (which is my Keratin treatment).but she was not ready to listen anything .we ended up having a heating conversation as she was just giving my all kind of excuses ,why her treatment didn't work but I had all the proofs to turn down her excuses.In end she told me to suggest another way as she is done with her conversation.\r
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After few days I called up again to check what's the option they have for me .As usual she didn't have time to talk to me ,receptionist told me Mariam is busy with client and cant come on phone ,She informed me that they cant do anything else .And asked me to write a formal email to discuss my complain as Mariam cant speak to me any more.\r
This may be because parlor had singed contract (as they are already aware their service wont satisfy customers and they will come with complains) and they don't want any risk wrt money.\r
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Before coming to Salon I had read some good reviews about this parlor about their service ,but I guess they are all fake .This is the worst experience I have ever had with any parlor till now.\r
It looks like either you dont't use right products or you cant analyse hairs and know what works better on which hair type.\r
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PLS HELP....
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