We recently bought a very high end bed from this store. However, after the third night in which a delivery was scheduled and nobody showed up, we were angry. The sales people we spoke with all had a different story and gave conflicting excuses. Once they have your money your customer service goes out the door. We cancelled the order and walked into The Better Sleep Store the next day. Now, they were excellent!
Pros: they sure have a sales pitch
Cons: the are not telling the truth
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