Initially, the owner, Tom Hoskins, who answered with a 'MASTER'S TOUCH' greeting on the telephone, seemed all too eager to help me with my TV problem. I made the mistake of using a 3rd party website to find his services in my area. Why was this a mistake? Because after all of the mess of dealing with him, Samsung told me that he wasn't authorized to service in my area, even though he claimed just that -- 'local authorized servicer'. Tom gave me a 'servicer number' which he claimed was his (did he steal the number?), but after nearly losing my hard-earned money to him (yes, pure scam-artist), it turns out that that number pops up as a servicer in a completely different area of the USA, according to Samsung. I never found out where that area was. \r
Things started out semi-positive. He was eager to do the job. In reality, he was eager to get my money, but I was naive. It took 2 days for him to come out and I just knew that something was wrong when he walked up to my door. He rushed inside, almost pushing his way in through the door and said 'Where's the Television? You lead the way."" His wife, eerily, was sitting in his 'MASTER'S TOUCH' van during the entire 'servicing' episode. \r
He's a clumsy guy. He stepped on some wires behind my television and knocked a router off its stand when doing so. Hardly the 'Master's Touch. He was sloppy in appearance and rushed. The main problem was a slight flicker on TV. He used his servicing remote. Clicking furiously, he eerily said, ""Yeah... I'm Samsung authorized"" with a creepy grin. Trusting him, I asserted that this was why I went with him. He grinned again, probably because he knew what was coming (the ripoff). \r
Tom finished checking patterns and color grids on the television, many of which he wasn't even familiar with. He remarked to me that one was dark on the left hand side, and that it might be the panel doing that -- clearly, it was a gradient from black from the left to the right, but he was so untrained that it wasn't apparent to him. He said he'd have to check his books. At this point, doubt started to fill my mind. Was this guy legit? \r
He charged me 85.60. We briefly exchanged some dialogue and he got into a weird banter about his Christian views of other people. He barged into my life, asking prude questions, and denounced my Mother's divorce, saying it was 'sin'. I was glad I wasn't a Muslim, Jew or other religious person. He was offensive, quoted Bible verses and, upon hurriedly leaving, shouted ""GOD BLESS"" and ""I'LL CALL YOU"". \r
My television was left on. It auto-turned off after 30 minutes. Upon restarting the television, I was shocked to see that it didn't work anymore! Whatever he did in the Service Menu messed up the television! He left me with a completely useless television and a charge of nearly $100. \r
I wrote him the next day, using the email contact on his bill. He didn't respond. He did call in two days: ""I THINK IT'S THE MAIN PANEL"" (trying to milk the job). He, oddly, asked ME to call Samsung and ask for a ticket and special 'Pro-rated pricing'. After finding out the panel cost 675$, I called him back and told him about the email. He said he didn't check his email that often and said it might be the power board. ""I'LL CALL YOU"" \r
3+ weeks pass by without a call and I'm stuck using a tiny monitor at my computer. Finally, something snaps in me and I patiently send several kind voice-messages. FINALLY, I realized I was getting ripped off and that he'd run with the money - that he had no intent of servicing the television. I finally found this site and to my horror, realized what crooks he (and probably his wife) are. I threatened to take him to small claims court in a voice message, but no response. Just SILENCE. \r
Finally, I contacted my credit card company and they immediately understood. They returned my funds, but still, no call from Thomas Hoskins. \r
WATCH OUT! He is a crook, a hypocrite and a liar. BUYER BEWARE.
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