Absolutely horrible experience with this location and company! My wife bought a 6 month maternity massage package back in November of 2018. Typically it’s $60 a month, so we prepaid $360 for all 6 months. Well come April 2019 when the 6 months were all up we started getting charged $60 a month for no reason. We called the Massapequa location where this was all done at to ask why the credit card was being charged and they said you are a member now and if you don’t call to cancel your service after the 6 months are up we continue to charge you. So, explain to me what the point of a 6 month package is then? Anyways we didn’t catch the charges until June 2019 (at this point they had charged for April, May and June) because we were so busy adjusting to life with our first child. When we called and they explained this all to us they said that they will cancel the membership so we stop getting charged $60 a month and that for the months of April and May they will just give us store credit to use towards 2 services and for the month of June they will refund the $60. At that point we were exhausted and agreed to that. Well we never got the $60 refund and to top it all off we were charged again for July and August!! I called again in August and spoke to a manager named Terri, I spent an hour on the phone with her going back and forth on all this and she said that she is just the assistant manager and that she needs to consult the store manager for refunds, but she will absolutely make sure that my card does not get charged again. She said that the store manager was not in for the rest of the week but that they will reach out to me the next week. That was 3 weeks ago, oh and the best part about this all, I was just charged again for the month of September. You can’t make this crap up. This location is full of some stupid people who don’t care at all. If you call them and ask for the manager either you are told the manager is not in or they are busy and that they will call me back later in the day when they arrive or are free. DO NOT GO TO THIS LOCATION OR SIGN UP FOR ANYTHING!!! They are frauds!!!
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