I recently got in to a minor accident, I called my Saab dealer and they recommended Masisons. If I had seen Masisons prior to bringing my car there I would have never brought my car to them. Not exactly a neat and tidy shop.
I had damage on one side of my vehicle from being T-boned when I went to pick up my car 1.5 weeks later they thought I would be coming at night, but I showed up around 5 (still light out) they had parked the side that was once damage up against the wall of the building (so i would have trouble inspecting it without moving it). I drove my car into the light and noticed the following.
The insurance paid Maisisons to repaint entire bumper, replace wheel, replace and paint door, replace handles, along with a slew of other things.
The ""new"" door had a brand new white scratch in the paint, (they said from washing it, I say then re fix it) bubbles in the paint, bumper had been only half painted and masked and painted with a pronounced mask line (you could see it never mind feel it), the rim that was supposed to be replaced or at least buffed it even had overspray on it and hadn't been touched (my car is red, it was pretty obvious), to top it all off the whole paint job had swirls/scratches in it. It should have looked like it came from the factory and it was a complete mess!!!
They never apologized, they tried to defend themselves for not doing what the insurance company paid them to do. Insurance company had to call them and tell them to fix the work and order the parts they tried to skimp on!
For a minor 3,000 dollar repair, it took them 14 days to complete the work.
These guys will try to pull one over on you if you let them.... AVOID THE HASSLE. They are just trying to make a buck!!! there are too many body shops to waste your time with this one.
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