Martin's Performance Boating

In response to jevans2553, It is unfortunate that you feel you did not recieve good customer service. Please rest assured that your boat was worked on and was taken to the lake. You were not charged because the repair of your boat was not completed when you elected to pick it up. We took a loss on the parts and labor that went into your repair. As to you ""loading your on boat"", due to liability reasons, customers are in charge of making sure their boat is properly hitched to their vehicle. Again, it is unfortunate that you feel you received less than desirable customer service. more

My pontoon was taken in for service on 4/7. It sat at the dealer until picked up on 4/30. I was never called to give a status of repairs. After 4 phone calls and being told they were still working on the boat, I told them I would pick it up in 30 minutes. Upon arrival, I noticed the boat in the back of the lot and it appeared as though nothing had been done to it. I told the gentleman, Jamie Martin, that I was sorry and he responded ""That's ok....I have enough to work on."" After loading the boat myself and pulling it out front, I asked the man standing at the door what I owed him and he replied ""Nothing...we didnt fix your boat."" I asked him to provide me with any notes of what had been checked on the boat and he replied again ""Nothing that can be released to you."" I told him ""You guys never even looked at the boat after 23 days."" I am upset that my boat was supposed to have been tuned up and was told they were working on it and had taken it to the lake on several occassions..... I do not believe any of what was told. This was the absolute worst customer service I have ever witnessed. Now I am left with a boat that is not repaired after 23 days, and a boat that needs severe cleaning from the weather. Cons: Customer Satisfaction at its absolute worst more