Mark C. Medlin is a Lean/Six Sigma Black Belt, Scrum Master and change management consultant and coach with over thirty years of professional experience in organizational development, quality improvement, leadership development, and service excellence. He has worked in healthcare, transportation, information technology and banking. He served on the faculty of the Institute for Healthcare Improvement's 2017 Annual Forum and the ASQ World Conference in 2018. He lives and works in the mountains of western North Carolina near Asheville.