I have had two accounts with them for a year. Several times my payments have been posted to the wrong accounts! Then they charged me a late charge...thankfully I had insisted on a receipt be faxed to me on the date I made the payment...without this proof they would have charged me the late charge and what is worse is that is happened three months out of the twelve! In addition last month I had called to make a payment and realized that I was close to being late, but was assured I was not. Called to get the pay off amount and was told I had been charged a late fee LAST MONTH...If I owe it, I do not EVER mind paying it, but I do not like being told one thing, then when I want to pay off the accounts be told something else. This month when I made my payments I asked if I could get the pay off amounts on both accounts I was told they could not because their home office is in Maryland...WHAT? You have to insist with ever question you ask, otherwise they just say no our office is in Maryland...then call Maryland or give me the number, as I have the right to know what the balance is on my account.. Just a horrible company..at least this office. Heaghan has always been very helpful...that was the only pro I could think of. I WILL GET THE PAYOFF SO THAT I CAN PAY THESE ACCOUNTS OFF immediately. I have too much other things to worry about than have to deal with stupid people that do not know how to do their job or even care to find out how...oh and today I made a payment and asked for a receipt be faxed to me, the answer was no...the payment goes to Maryland...OMG...I asked her to please get with someone in that office to find out how...they fax me one every month (after a debate)... she did not like it, but I am sure if I do not get a receipt I will have a late charge AGAIN! Please note that I work very hard for the credit I have and for a company to be able to screw it up by mere laziness is pretty sad! If you can go to a credit union or find a better financing company PLEASE DO!
Pros: Heaghan is nice
Cons: not trained
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