I broke my elbow in 7 pieces and dislocated both the ulna and radius at the wrist. After 7 surgeries, the surgeons at Mayo Clinic said that ""surgical intervention"" was exhausted and now I should attend a pain clinic for treatment of pain modalities. So they gave me a referral to a pain clinic by my work in the cities, MAPS Pain Clinic. \r
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After 5 or 6 months of fighting with the insurance company to get into MAPS (because certain items were closed out in the settlement, items such as behavioral counseling, physical therapy, and a few other things), the insurance company finally allows it based on the condition that I do not use the services that were closed out in the settlement. \r
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So I get to MAPS, I had made them a copy of the ""settlement"" section that specifically outlined what they could not recommend. The nurse looks at me and says, ""I am going to recommend what I recommend. I am going to recommend what I feel medically necessary"". I ask her to look at the settlement again, I said ""I understand some things might be beneficial, but they are closed out in my settlement. If you recommend them my insurance company will deny everything, so I will not even be able to receive minimal treatment"". This discussion continues for 5 minutes and goes no where. She doesn't seem to care one lick. So the doctor comes in and the doctor says ""we will try and work within those constraints"". Great. \r
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So I have my next appointment to switch medications from my primary to MAPS Pain treatment center. The whole purpose of the appointment was to outline what medication would be beneficial and have MAPS take over the medication management. The nurse looks at me like a deer in headlights when I tell her ""i am here to have MAPS take over my mediciation management"". Honestly, no bull, this lady continues looking at me like a deer in headlights. My wife was with and she cups her mouth and whispers to me, ""is she retarded"". No kidding, this is the level of care. \r
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So this type of treatment continues. Then wouldn't you know it. After being told umpteen times what they cannot recommend, what do they do. Submit to the workers comp insurance company ""behavioral health counseling and physical therapy"". So what do you think happens next? Of course, workers comp deny's everything. \r
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Now I have no pain treatment what so ever. My primamry and I are trying to sneak a few things under the radar until we can get me into another pain clinic, CERTAINLY NOT MAPS. We have to sneak it under the radar because my primary insurance has clssified treatment for my arm as a ""pre-exsisting condition"" and will not cover anything related to my arm. \r
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So in addition to not allowing ANY open input or working on an individual trematent plan for each patient, the entire office and I MEAN the entire office is run by corporate nurses. I am not kidding it is almost like each one of them reads from a series of corporate instructions. ""Hi my name is Jackie. I will be your nurse today. Oh you have pain, okay, well we are going to prescribe gabepentin, physical therapy, behavioral heath counseling and a spinal injection"". \r
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The first review on here is not joking. They DO NOT have an individual treatment plan. They have a corporate policy card that each nurse reads and follows. How can you treat a patient whom has different pain, pain in different spots, joint pain vs. muscle pain vs bone pain, etc. If you want a treatment plan like a ""real"" doctor provides (just like you get at the doctor, they treat the problem, every patient is different) DO NOT GO TO MAPS. I regret the day I walked in the door to that place. Now I will spend another 4 months fighting the insurance company and I will be attending another local pain treatment center, North Star Pain Clinic. They have superb reviews, individual treatment plans and if the doctor is anything like the receptionist that awnsered the phone, ambitious and anxious to help.
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