I first used this company in 2007. They sent the invoice to the wrong address and rudely called demanding payment after it was 60 days late. I gave my credit card as I understand the importance of being paid timely. But I expressed my displeasure with the way I was treated and told them I would find another company for my future needs. I actually forgot about this incident and have used the company several times since then. I forgot until Jackie reminded me about it today (yes almost 3 years later).\r
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I now know why it takes days and several calls on my part to schedule a service call, the minimum $180 I was quoted just to look at my unit, and why the women I talk to are rude and condescending. I am a "marked customer" and they don't want my business. Well the ladies in the office don't want my business. Ron (the service tech) has always been very nice and accommodating. I wish I had kept his cell number! He has been out several times since this 2007 incident. When I asked
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