Banfield is one of the worst animal hospitals i have ever dealt with. I understand things dont always go right and stuff happens, but the true test is how things are handled when a customer is not happy. I brought my german shephard in because he appeared to have a UTI . It was a Sunday and we had few choices about where to bring him. With in 10 minutes the doctor came up with $1300.00 worth of tests he said were needed to diagnose him properly. We didnt expect to spend that much so we asked if there was something we could pass on. The doctor sent in his ""Office Manager"" to discuss the billing. Part of the expense was due to the fact that the doctor couldnt even take my dogs temp because he is afraid of big dogs. My dog is very well trained is not aggressive to anyone or anything. In the process of trying to get info about my dogs diagnosis we realized they were trying to hide something. they wouldnt give me or my new vet the results from the urine test because he never did the urinalisys. I got one rude call from the main vet and after 9 different calls no one ever asked how my dog was doing. We called corp offices only to find out they cant help because this doctor owns the business. We found a new vet that can do tests without putting my dog under, and they give me tips on how to save money(collecting urine samples ect..) My new vet follows up and at least pretends to care about my dog. I highly recommend Highway Animal Hospital in Fairfield. Its a place to take your dog if you are looking for proper care at the right price. I wouldnt bring i sick rat to these theives at Banfield Animal hospital in Norwalk CT. He clearly is just running a business not a hospital. They know who i am and I bet they come up with some lame excuse. My dogs name is ""JACK"" if Banfield has the nerve to call me. One star is too generous.
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