Took my laptop, already packaged, to this store to ship to manufacturer for repair. Told clerk (owner?) wanted it wrapped in brown paper to affix shipping label. After entering destination zip code and weighing, advised me total cost was $29.69. After wrapping, reweighed package and then added $5.00 to the cost that had originally been told to me. When questioned, she rudely informed me that I needed to pay for her ""packaging"" services. Explaining that I had informed her of what I wanted done before she told me the original price, and that's the price I agreed to, not $34.96. She literally started screaming at me that I would pay it, to which I stated she could remove her paper and I was going to take it elsewhere to ship. She then grabbed my laptop off the counter, threw it on the floor behind the counter, kicked it and demanded I either pay her or she was keeping my property. I told her not to kick it again, remove the paper and give back my laptop or did she want me to call the police? She replied adamantly, ""Call the police."" I did. Two officers responded to the call within 15 minutes. One officer entered the store, returned 10 minutes later with my laptop, minus the brown wrapping paper. Then took it to Fedex, purchased another box to place my box in (they did not have wrapping paper), insured it for the same value, shipped it to the same zip code, it weighed a bit more due to the additional box and my total cost was $13!!!!! My package arrived safely at the manufacturer the next day before noon. Spent 45 minutes at Mail Boxes Etc. and had a horrible experience. Clerk (owner?) wasted taxpayers money and police officers time. Took me 10 minutes at Fedex, fabulous experience and saved $21.96.
Cons: Overpriced; Took Police Involvement to Retrieve My Property
more