Macy's

3.4
5 reviews
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id: 26817941
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9001 Queens Blvd
Elmhurst, NY 11373

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(718) 271-7200
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Department Stores

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Reviews
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Best

After a bad experience at Cohen's, I was reluctant to enter a chained optical store. After hearing great experiences from my coworkers, I decided to give Macy's Vision Express a ...

Worst

The sales rep ""helping"" my girlfriend and I was a brown-skinned (Hispanic or Indian appearance) middle-aged woman with straight black hair parted in front. I'm providing these ...

ABYSMAL customer service from the female sales rep 2/14/2009

The sales rep ""helping"" my girlfriend and I was a brown-skinned (Hispanic or Indian appearance) middle-aged woman with straight black hair parted in front. I'm providing these details so people can identify her. Pros: the doctor was very nice, in contrast Cons: unprofessional, incomplete service with a side of attitude more
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Worst customer service manager in the area, 3/5/2008

The quality of your lens are very poor. The customer service people are not too nice. They Need to take care of their customers in polite manners, and the managers should be able to set examples. Pros: Great Store {macy's} Cons: Customer service more
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Excellent selection of frames! excellent exam! great staff 1/4/2008

After a bad experience at Cohen's, I was reluctant to enter a chained optical store. After hearing great experiences from my coworkers, I decided to give Macy's Vision Express a try. To my surprise, the experience was fabulous! I was greeted by the staffs promptly and they helped me find a great frame within my price range. They have a great selection of frames! The exam by the doctor was very thorough and informative. The glasses was done within an hour and they look great on me! I was really happy with the service. I got many compliments from my coworkers and friends. I am seeing better than ever also! Would definitely go back next year! Pros: great selection of frames, customer service and exam! fast service! more
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Excellent Optometrist 12/25/2006

I highly recommend this optical store to anyone. I came to Macy's Vision Express because they accepted my insurance. I've been wearing glasses for at least 10 years and it was one of the best eye exam i've ever had. The doctor did tests I've never had done before. Usually, my previous doctors would take 2 minutes to determine my prescription. However, the doctor there spent a lot of time to examine my eyes and determine my eyeglass presciption. I would never see another doctor again. The sales staff was also very knowledgeable. I got a great pair of glasses within 1 hour more
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Great Customer Service 12/25/2006

I went into Macy's to get towels and realized that there's an optical in the store! Since I needed glasses, I went into the store to browse and they turned out to be very friendly and accommodating! The associates listened to what I needed and gave me the best pair of glasses I've ever had! The doctor was excellent and the associates were very knowledgeable. I got my glasses within half an hour. I highly recommend this place. Pros: great customer service, great doctor more
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