Though I do not like the hoity-toity, holier-than-thou attitudes of a few of the office staff, which sometimes border on the absurd. Weak points: ineffective communication between the various staff members and inaccurate information given about medications and their possible side effects, depending on whom you are dealing with; go online and read about side effects and complications. If there is ever a major problem that you decide to complain about, regardless of whether you are clearly in the right, don't expect much more than a "We're not perfect, and if you don't like it, go someplace else," even after you have spent many thousands of dollars there. I would have expected a slightly more classy response, all things considered.
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